Pep Boys refused to pass my car for state inspection and claimed I needed $980 in repairs. After asking for my car back unrepaired, I began to address each item they said needed to be replaced.
Not a single one turned out to be valid. Here's just one example of many: They said my rear brake drums were at 213mm which would be unrealistically past the maximum diameter limit of 204.5mm. So I bought new drums (which start at 203.3mm), installed them, then took the old drums to a shop for inspection. My old drums were fine as the micrometer reading showed them to be 203.7mm, well within the spec limit.
I am now going after Pep Boys to get a refund for the drums and many of the other parts they claimed I needed but were never necessary. The drums and some other parts were purchased at AutoZone but cannot be returned since they have been installed, but I am demanding a refund from Pep Boys since the parts were never needed in the first place.
I am certain my situation is not an isolated incident and Pep Boys will be held accountable for its dishonesty and intentional fradulent practices.
Monetary Loss: $980.