-Broke my car
-Made me wait while they failed at fixing my car.
-Would not compensate me for breaking my car
-DON'T GO THERE
It is always a bad sign when the car mechanical asks you how to open the hood of car. Every month I open the hood to change the oil and there is no problem. When I opened it for the mechanics at pep boys so they could change my battery there was no problem. When they called me into the garage complaining that they couldn't close it, I started to wonder if they broke it when attempting to open the hood in the first place.
After a 30 minute wait, I request they compensate me for the time or at least breaking my car. No one was willing to own up to their mistake and the person in charge suggested I pay for the hood repair in addition to the full price of my battery replacement bill. Mistakes happen and if they were willing to own up to it I would still find them to be a good car service. Instead I have to take out more time out to write this review so others won't have to pay for Pep Boys' mistakes.
Product or Service Mentioned: Pep Boys Oil Change.