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1.0

Store # 1628

Name ELMHURST

Address 4802 QUEENS BLVD, WOODSIDE NY 11377

Phone (718) 651-****

You know those car shops...

-Try to make you repair / replace parts even though you don't need to, just to swindle money out of you

-Overcharge customers if they are a woman or if you look like you don't know about cars

Pep Boys is the place.

I went to this Pep Boys Auto Shop to fix an oil leak. The service manager, Erik Senhouse gave me an estimate around $600 to get the job done to replace the broken parts. Later that same night, I came back to pick up the car around 6 pm. The car was not done and Kunga (mechanic assigned to my car) "finished" the job around 9:30 pm. The total invoice came out to $1049.88 with tax and 10% store discount. Unfortunately, I paid because I want to get my car back. Around 6 am next morning, I tried to start the car and it would not start up. Around 5:45 pm after work, I had to call the Pep Boys tow service to come and bring the car back to the local shop because it still did not start after multiple tries. Senhouse did an on-board diagnostics test on the car and lied there were other emissions problems. The shop did not fix the problem after charging me the $1049.88 and now wants to charge me an additional more money to fix other problems. I had to get this oil leak fixed at another shop which charged me less than half what Pep Boys charged. No issues after.

*Erik Senhouse (5'9 heavy set, Caucasian man with goatee), the manager is very cunning and dishonest. He gives fake estimates and make it seem everything is ok. When you come back to pick your vehicle up , the invoice is no where near what he quoted* BEWARE

Reason of review: Pricing issue.

Monetary Loss: $1100.

Preferred solution: Full refund.

Pep Boys Cons: Being lied to, Failure to fix the problem, Terriable customer service.

Location: Queens, New York

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