This company must have an attitude that "customers are ***". Here are some examples: They offer a $13.00 rebate. They suggested I use a high mileage oil due the fact that mt car had over 75,000 miles. This suggestion made sense so I gave the OK. They did the job, forgot to rotate the tires (this happens almost every time. They gave me the rebate coupon which I promptly mailed in. The rebate was declined because the oil was not Pennzoil. The same thing happened at another location. I called the second location and asked why the didn't use the correct product and was told that due to the low demand for the weight of the oil they don't stock it. I was told that none of the stores stock it.
I called the home office and complained. Pep Boy's responded very promptly. I heard from both locations the same day. I was given the rebates for both oil changes at the location I first went to. The next time I brought one of 3 cars that I service at Pep Boy's I again asked for the high mileage oil and explained the past problems. The service manager said that they always stock that oil. Guess what, they put in the Castrol high mileage oil. I'm not kidding. They didn't stock the oil required for the rebate. I complained, since I already charged the service on my Pep Boy's card they gave me the rebate in cash plus the sales tax which they don't give you in the rebate. If you complain they react and do the right thing. How many customers don't complain and NEVER COME BACK.
I bought 2 headlights. They charged me $15.00 each to install. That's too much. BUT WAIT! They charged me for shop materials. I complained and I got the cash back for the invisible shop materials.
The last time I had the oil changed, I said that I believe that my battery needs replacement. The car was difficult to start in the cold. They tested the (WARM BATTERY), Charged me Aprox. $6.00 and told me it was good. Of course it tested good, IT WAS WARM. After 2 days of sitting in the cold, there was not enough power to start the car. I'm Done dealing with this company. You should do the same.
Product or Service Mentioned: Pep Boys Rebate.