On December 1, 2017. I Took a Bosch battery into Pep Boys for a replacement, per warranty.
I had previously been in this store just this past April or May of 2017 for the same replacement . I explained to the man that this battery only lasted a month in the car . As I live 3 hours away from Salt Lake City, I don't get here often. He looked at his records and did see that he had indeed replaced my battery back in May 2017.
Then tested the battery and said it was junk. He then tried to get me to purchase a new one. I pointed out to him that this battery also had a warranty but he refused to honor it. He stated that it must be my alternator.
Sure is funny that I purchased another battery closer to home and have had no problems since. The mechanic and the man that refused my replacement we're both laughing when I left the store. There is definitely no customer service at this store. And I will not buy anything from Pep Boys again!!
I want to know who to contact-owner of the store ? The store is located at 2040 West , 3500 South in West Valley, Utah
Product or Service Mentioned: Pep Boys Car Part Replacement.
Reason of review: Warranty issue.