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Pep Boys in Wilkes-Barre Township, Pennsylvania - Rebate falsely advertised

1.8
Details
Mailed in 2 reciepts for $25.00 values. Advertising Rain X windshield wipers. Half off if bought 2 by giving back $25.00 per purchase. Each pair of wiper blades were purchased separately on different dates and with different cards. Just got my Visa Prepaid cards and it is stating they are only for $12.00 not to mention it must be used by August of this year and a $3.00 maintenance fee. I will no longer waste my time with these in store gimmicks. The point is, please deliver what you advertise. I will not be going to a Pep Boys store anytime soon. I'd rather give my money to my local store. Thnx for reading my rant....
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Author
Location
Wilkes-Barre Township, Pennsylvania
Review #1515384 is a subjective opinion of poster.
0 comments
I got my tire changed in February 2018, today one tire came off the rim, after examination in Pep Boys shop, nothing seemed to be wrong with the tire besides that they were pieces of shread rubber inside the tire, the outside looked perfectly normal. Pep boys didn't...
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Author
Location
Collegeville, Pennsylvania
Reason of review
Warranty issue
Loss
$200
Review #1437847 is a subjective opinion of poster.
Featured
0 comments
2.3
Details
Pep Boys - Almost died
Pep Boys - Almost died
Pep Boys - Almost died
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...
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Author
Location
Norristown, Pennsylvania
Review #1403756 is a subjective opinion of poster.
0 comments
145 Shoemaker Road, Pottstown, PA 19464 Went to Pep Boys for new front brakes. Had previous pair installed at the same store. Was told that both brake calipers needed replacement. The passenger side caliper was supposedly repaired there the last time. One of the...
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Author
Location
Pottstown, Pennsylvania
Review #1389012 is a subjective opinion of poster.
0 comments
1.0
Details
I was told that I needed a new set of spark plug wires and spark plugs to fix a misfire in my Lexus GS300. I had just put in new spark plugs 5 months ago and declined the plugs. They called me and told me that my car is done so I went to pick up the car. They didn't...
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Author
Location
Mechanicsburg, Pennsylvania
Cons
  • Didnt even fix my car
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
Review #1343222 is a subjective opinion of poster.
0 comments

Pep Boys in Philadelphia, Pennsylvania - Six plus hour wait

1.0
Details
I arrived shortly after 9:00am for an oil change at the bustleton ave location. Geo advised it would be a 2 hour wait. That was 6 hours ago and I am still waiting. After three hours I approached Geo who said it would be another hour or so. Now it is too late to go somewhere else. Pep boys is officially the worst
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Author
Location
Philadelphia, Pennsylvania
Review #1327230 is a subjective opinion of poster.
1 comment
1.0
Details
I had an appointment at 10 am I drop my truck off to have rims put on I got a call at 20 after 12 telling me they need a 6$ part and they won’t have it till 5. I assumed they were working on my truck because o had an appointment they hadn’t started on my truck I had to...
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Anonymous
#1541867

Here we go again, woe is me I am being treated unjustly because I am a female. Equal rights now a days Babe!!! You get to wait like everyone else. BTW learn how to spell

Author
Location
Fullerton, Pennsylvania
Review #1325416 is a subjective opinion of poster.
2 comments
1.0
Details
Went in for a simple transmission fluid change, only to get a call to come pick up my car bc they did not have have the correct adapter since they say my car did not have a dipstick which is clearly located right behind the oil dipstick. Technician was too incompetent...
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Anonymous
#1493561

Always change my own oil.... ATS all plastic, can find jucking points.So........... Went to Pep boys....Very competant service, hewing into the store to carry ouy 5 qts of MOB...

Author
Location
Norristown, Pennsylvania
Reason of review
Bad quality
Review #1270801 is a subjective opinion of poster.
Resolved
3 comments
I went into a local Pep Boys in PA to get a tune up for an upcoming road trip. The clerk was nice and helpful walking me through the steps and showing me screens from his search for my cars info. Tells me that the plugs are $14.47 a piece (X4= 57.88) and the labor is...
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ArtisticGecko
#1506293

I understand your frustration. Yes I do work for Pep Boys and let me try and explain how flat rate works. If you already understand this process maybe it will help others unde...

Author
Location
Pleasant Hills, Pennsylvania
Reason of review
Pricing issue
Loss
$366
Preferred solution
Price reduction
Review #1217062 is a subjective opinion of poster.
1 comment
1.0
Details
I went for flat tyre check and they said that I need to buy a new tyre, so I did, 150$. Left my car there they said they will call once its ready. Three ours later I got a call that my Car's break pad are totally gone and its dangerous to drive with that, new will cost...
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Anonymous
#1422487

-quote- "I had no option but to say, ok "You had every other option in existence.I know a lot about brake systems, more than I ever wanted to learn so I would have had them sh...

Author
Location
Pittsburgh, Pennsylvania
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
Review #1174943 is a subjective opinion of poster.