Hesperia, California
Not resolved
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TOOK '94 HONDA IN 'CAUSE ENGINE WOULD DIE WHILE DRIVING CAR, ON 11/20/14. THEY PUT IN A NEW DISTRIBUTOR FOR $470.26,HOWEVER, WHEN THEY SAID THE CAR WAS READY FOR PICKUP, WE DID PAY FOR THE WORK, & THE CAR DID THE SAME THING, WENT AROUND THE BLOCK, TOOK IT BACK, NO BRAKES,NOW, THEY SAID THE CAR NEEDED A NEW MASTER CYLINDER.

SINCE THE ORIGINAL ISSUE WAS STILL NOT REPAIRED, AND NOW IT HAD NO BRAKES, WE THEN CALLED AAA TO PICK UP THE CAR & TAKE IT TO DESERT AUTOMOTIVE, DID NOT WANT PEP BOYS TO TOUCH THE CAR ANY MORE. ALSO, THE BRAKES WORKED FINE, WHEN WE TOOK IT IN TO PEPBOYS. NOW, THE SRS LIGHT IS STILL ON, & WON'T GO OFF, THE RADIO/TAPE DECK IS OFF & WON'T COME ON (THEY ALL WERE WORKING PRIOR TO LEAVING THE CAR AT PEP BOYS, AS WERE THE BRAKES). WE PAID AN ADDITIONAL $100.00 TO DESERT AUTO SO WE WERE THEN ABLE TO TAKE THE CAR HOME.

WE DID RENT A CAR FROM ENTERPRISE BECAUSE WE NEEDED TRANSPORTATION FOR THAT WEEKEND WHILE THE CAR WAS STILL IN FOR REPAIR NOW AT DESERT AUTOMOTIVE. WE ARE RETIRED, ON A FIXED INCOME - PEPBOYS MANAGER OFFERED TO PUT THE OLD DISTRIBUTOR BACK ON, REPAIR THE IGNITION (THE REAL PROBLEM WITH THE CAR IN THE FIRST PLACE) FOR NO CHARGE, BUT THE OWNERS OF THIS PEPBOYS WOULD NOT DO IT. SO WE PAID $470.26, FOR A NON-REPAIR, AND WE DID GET THE $175.00 IGNITION FREE, BUT HAD TO EAT $295.26 THAT WAS NOT NECESSARY FOR A NEW DISTRIBUTER WHICH WAS NOT THE PROBLEM WITH THIS CAR IN THE FIRST PLACE. FEEL LIKE WE WERE "TAKEN FOR A RIDE" WITH NO RECOURSE.

WE WILL NOT GO BACK TO PEPBOYS FOR ANYTHING EVER AGAIN, THAT'S TOO BAD, BECAUSE IT IS NEAR OUR HOME. BILL & JOANN JENNINGS.

Reason of review: Not as described/ advertised.

Monetary Loss: $300.

Preferred solution: Full refund.

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