I ordered the following items from Pep Boys on March 31, 2018 Order # 1326537737
Griot’s Garage Random Orbital Kit, 6” (Polisher) – Qty. 1
Meguiar’s Plastic Cleaner / Polish – Qty. 2
Carrand Contour Tire Wipes – Qty. 4
Received an email on April 1, 2018 at 8:50 AM letting me know the order had been shipped. The order was delivered on April 4, at 12:22 PM.
I had a customer that sold a car, and was dropping it off to be detailed on April 4, at 2:30 PM. I opened the shipping box from Pep Boys at 1:45 PM, so I could get the Griot’s Garage Random Orbital Polisher ready to use. Pep Boys shipped 4 - Carrand Contour Tire Wipes, 2 - Meguiar’s Plastic Cleaner / Polish, and 1 - AC Delco Cordless Drill. What? I purchased a Griot’s Garage Random Orbital Polisher, not an AC Delco Cordless Drill! I called Pep Boys, and was on the phone for 30 minutes. I told the Pep Boys customer service rep that I purchased a Griot’s Garage Random Orbital Polisher, and received an AC Delco Cordless Drill. The Pep Boys CSR wanted to know what the model number, and UPC Code is on the AC Delco Cordless Drill. The Pep Boys CSR said the AC Delco Cordless Drill is not in their system. I told the CSR that I have a customer dropping off a car in a few minutes to be detailed, and need the Griot’s Garage Random Orbital Polisher. The CSR apologized, and said they would take care of it. I told the Pep Boys CSR that I’m 6 miles from the Pep Boys warehouse, and asked if I could pick up the Griot’s Garage Randon Orbital Polisher. I was told that I’m not allowed to pick it up from the warehouse. I told the Pep Boys CSR that it’s not my fault Pep Boys shipped the wrong item. I have a customer dropping off a car to be detailed in a few minutes, and need the Polisher. The Pep Boys CSR said they would let the warehouse know the customer purchased a Griot’s Garage Random Orbital Polisher, and was shipped an AC Delco Cordless Drill. I was told they would let the warehouse know that I’m 6 miles from the Pep Boys warehouse, and let them know I’m detailing a car for a customer, and ask them to drop the Griot’s Garage Random Orbital Polisher off at my house. I also emailed Pep Boys Wednesday evening, and never received a response back from Pep Boys! The customer is picking the car up later today, so I desperately need the Griot’s Garage Random Orbital Polisher so I can finish detailing the car. The customer sold the car, and the buyer is driving from St. Louis to pick it up late this evening.
I received the following email from Pep Boys on April 4, at 3:10 PM
Thank you for contacting Pep Boys!
Attached you should find your prepaid return label. You can use this label for your Pep Boys return. Please track your returned package and inform us when the item has reached our warehouse. You can arrange for FedEx to come pick up the AC DELCO DRILL, or you can drop the AC DELCO DRILL off at your nearest FedEx location.
We appreciate your business with Pep Boys!
Should you have any questions or concerns, please feel free to contact us again.
The Pep Boys-Manny, Moe & Jack– E.W.
Pep Boys ships the wrong item, then expects the customer to track the returned package and inform them when the item has reached their warehouse.
Pep Boys expects me to arrange FedEx to pick up the AC DELCO DRILL, or to drop the AC DELCO DRILL off at the nearest FedEx location.
I’ve spent 30 minutes on the phone, and over an hour emailing Pep Boys. Pep Boys also expects me to arrange for FedEx to pick up the package, or expects me to drop it off at a FedEx location. Pep Boys expects me to track the return package, and contact them when the package has been delivered to their warehouse. I'm dealing with a very unhappy customer that’s threatening me with legal action. The customer sold the car, and the buyer said they will back out if they can’t pick it up this evening.
Pep Boys shipped the wrong item, and obviously doesn't care!
I purchased a Griot's Garage Polisher for $150.00 and was shipped a $20.00 AC Delco Cordless Drill.
I will be taking legal action against Pep Boys!!!
Product or Service Mentioned: Pep Boys Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $165.
Preferred solution: Deliver my polisher today, and be compensated for my time..
Pep Boys Cons: Being shipped the wrong item.