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Having an appointment is useless. I made an appointment a day earlier so that my car can be attended right away.

I found out that those appointment don’t mean a thing, they just take care of first time basis to people without appointment. You have to wait after with those who don’t have appointments. If only I’ve known , I should have gone the day before without appointment . It’s the same thing.

More than 2 hours for an oil change with an appointment is quite too long. It’s been two hours and my car is still sitting outside.

Product or Service Mentioned: Pep Boys Oil Change.

Reason of review: Order processing issue.

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