Went in for a oil change with coupon. Had 8a.m.
appt. Said it would be no more than 15 to 20 minutes....almost 3 hours later I go to see why so long. They apologized and said they couldn't find the reset button for the oil change light. Didn't charge me but I'll never use them again.
They never kept me informed of what was happening. People came and went while I sat in their lounge. Pretty much used my day off to look out into the parking lot. Oh and when I looked at the sticker they put in the window to say when the next oil change is needed...it was smudged so bad I have no idea when the next time is due.
Lucky I have my oil change light to alert me. I tried to do the survey online and it wouldn't allow it to be submitted.
Product or Service Mentioned: Pep Boys Oil Change.
Reason of review: Poor customer service.
I didn't like: Long wait and could not do survey online.