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1 comment
1.0
Details
Pep Boys - I feel i got ripped off
Got tires for my car they said I had to replace front hub bearings because it would wear the tires out.they replaced them and the tires also did oil change.after repairs I found a shake in car I could not drive car I turned around and told them . next day they did not...
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Anonymous
#1711882

I'be learned to stay away from them tthe hard way. These chains are rushing through jobs and inappropriately using torque guns on tires and oil pans. In June 2019 I took my ca...

Author
Location
Cincinnati, Ohio
Reason of review
Bad quality
Review #1168561 is a subjective opinion of poster.
1 comment
1.0
Details
254 dollars work never done,returned it STILL never done.I did it myself.It was my ex wifes car who knows nothing about a car,after complaining i looked to see what happened.When she returned it they said oversight ?????????? they would repair it,i checked NOTHING...
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Anonymous
#1310247

In my experience, anything having to do with any of my ex-wives doesn't turn out well.Sorry you had trouble with the vendor. They may well be lousy but I think in my superstit...

Author
Location
Niles, Ohio
Cons
  • Service ripoff
Reason of review
Poor customer service
Loss
$254
Review #1028368 is a subjective opinion of poster.
0 comments
1.6
Details
On 12/10/16 I went to Pep Boys to have tires installed. The following day My light came on for suspension fault the light later went back off...Then it returned again. I was driving on the highway on 12/13/16 and my car shook I thought the tire was about to come off I...
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Author
Location
Cincinnati, Ohio
Cons
  • Break my car promise to fix then decide not to and blame me
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
Review #972989 is a subjective opinion of poster.
0 comments

Pep Boys in Cleveland, Ohio - Taken again

Had new tires put on a 2010 Ford Escape after being told that a flat could not be fixed. Service time was fine. Got home and checked tire pressure because car steered much easier than with old tires. Tires were cold and pressure measured near 50 pounds in all four. Adjusted to car manufacturer rec's at 30 pounds. No other problems other than an annoying tire pressure sensor fault light coming on occasionally. Told them that I never had a sensor problem before they replaced tires. They told me they would investigate the problem. I was afraid to let them touch it. My next experience with tire pressure issues was upon having my oil changed. Upon speaking to attendant about what oil I wanted, I was told that synthetic came with a free tire rotation. Note, I paid for free tire rotation for life when I bought the tires from them. Having never used synthetic before, I had no idea it was so expensive. Note that PepBoys does not advertise prices on their oil change prices above their service desk. My fault for not asking. Selected synthetic and was shocked at price. Was told that the tires were rotated. Upon leaving for vacation the next day, noted excessive vibration in the steering wheel at 70 mph. Upon arriving at my destination, I took the car to a Goodyear service center. I told them about the problem. The attendant looked at the front tires and before doing anything else, pointed out that the tires were over inflated. Upon measurement cold, tire pressure was 50 pounds on all four. (Note previous mention of over inflation when tires were intsalled). I had Goodyear check balance and correct inflation and all was well afterward. By the way, they also said that the wear patterns were more worn on front than rear. (Note that this was the first tire rotation and that this is a front wheel drive car. Wear pattern on front is normally always greater on this type drive train.) Had Goodyear rotate. This after PepBoys said they rotated them. I am now suspicious of PepBoys Niles, Ohio. I will not go back to them again. They put my safety in jeopardy and I will not tolerate that. Too bad because they are conveniently located near me.
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Author
Location
Cleveland, Ohio
Reason of review
Bad quality
Review #844940 is a subjective opinion of poster.
0 comments

Pep Boys - Oil Change Review from Springboro, Ohio

2.5
Details
I took my car to have a new starter I then get a call saying they don't have right tool to take the bolt out. I take it to a local mechanic who finds that they broke the bolt on my starter and just put it back broken. They also did not plug up the sensor that shows if oil is low. The local guy fixed my car but when he found the broken bolt they had to charge an additional 60.00 to fix pep boys mistake. By the way the local guy had no problem fixing my starter. I asked pep boys to refund me my $60.00 they refused but they decided to give me back $50.00. What *** business for customer service to give me all but $10.00 back if they gave me the total $60.00 I would never have written this review, all they had to to is admit they made a mistake everybody makes a mistake. This ought to be used in business for how to Handel customer complaints. Pep boys you need management traing
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Author
Location
Springboro, Ohio
Reason of review
Pricing issue
Review #820074 is a subjective opinion of poster.
0 comments

Pep Boys in Cincinnati, Ohio - Stay with Auto Zone

I went to Pep Boys to ask them to check the code and reason my check engine light came on. The man said he could tell me the code number for free but if I wanted to know what the code stode for it would be $29.95 or a complete diagnostic for $89.95. I said I will go to Auto Zone. He said they just can tell me what it might be (which actually is what he was going to charge me $29.95 for) Auto Zone checked it and gave me a complete printout free and it was correct.
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Author
Location
Cincinnati, Ohio
Reason of review
Not as described/ advertised
Review #803823 is a subjective opinion of poster.
0 comments

Pep Boys Tire Service Review

Stay away!! I went bought new tires took back 3 days later they was vibrating! Then they didn't put the sensors in my tires so my tire pressure light was on and charged me 55$ to put right ones in!! Screw that place hope it burns down!!
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Author
Location
East Palestine, Ohio
Reason of review
Bad quality
Review #781599 is a subjective opinion of poster.
0 comments

Pep Boys in Washington Court House, Ohio - Poor service.

i just come from the pepboys store located on hamelton road in Columbus ohio. I went there to purchase two new tires that I had ordered on line and set up to be installed at 200 pm today. when I arrived I stood there for five minets looking at the tech play on the computer then he said hello. I told him I wished to have the front tires placed on the rear and new ones on front. much to my amazement he said no that they could not do that it was illeagle. after several exchanges with him and his boss I took my 256.00 and went to sams club were they fixed my car and made me happy. never agin will I go to pepboys.
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Author
Location
Washington Court House, Ohio
Cons
  • Total stupidity
  • Assistant manager
  • Will not go there again
Reason of review
Poor customer service
Review #707339 is a subjective opinion of poster.
0 comments

Pep Boys Tire Rotation Review

1.0
Details
I bought tires for my truck and was told that I would have free balance and rotation for the life of the tires. I went there and they said that corporate office sent a memo saying that they are going to start charging for this service. I don't think this is fair and I will never go back there for any service or tires. What a rip off.
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Author
Location
Marion, Ohio
Reason of review
Not as described/ advertised
Review #641348 is a subjective opinion of poster.
0 comments

ARE ALL PEP BOYS STORE EMPLOYEES SO rude?

4.0
Details
THE CINCINNATI OHIO STORE ON COLERAIN AVE PUT A REBUILT, NOT NEW, ALTERNATOR IN MY CAR TO THE TUNE OF $543 AND IMMEDIATELY THE WARNING LIGHT WAS ON THAT IT WASNT CHARGING MY BATTERY, AND IT WENT DEAD ! BRAND NEW BATTERY MIND YOU. WHEN I WENT BACK WITH RECEIPT A COUPLE DAYS LATER, CHARLENE WAS VERY RUDE, I HAD TO ARGUE WITH HER AND A MECHANIC FOR 15 MIN BEFORE THEY WOULD EVEN ACCEPT MY CAR KEYS TO TAKE A LOOK AT IT. I NEVER ASKED FOR A REFUND, JUST WANTED ANOTHER PART TRADED OUT SO I CAN DRIVE MY CAR ! STEER CLEAR, UNLESS YOU WANT TO PAY 500 BUCKS FOR MORE PROBLEMS THAN YOU'RE STARTING WITH !
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Author
Location
Cincinnati, Ohio
Cons
  • Un-skilled mechanics
Reason of review
Damaged or defective
Loss
$543
Preferred solution
Deliver product or service ordered
Review #621852 is a subjective opinion of poster.