New Reviewer
0 comments

Update by user Nov 18, 2020

I now have to get another mechanic to remove the spare and have one of the ones being replaced put back as a spare until I can afford another one to act as a spare. No doubt, there will be a charge.

When I called to make sure my car had arrived (from the tow truck) I was told because I didn't have an appointment I would have to wait about an hour. That was @ 8:00 this morning. The car arrived @ PB about 9:00 and when I asked about how long for completion I was told about 2 hours. I called again for an eta (about 10:15) and said it would not be ready till 12:00 as service on the car had not been started.

This problem is easily solved.

Tell the customer due to other appointments an eta is not available and to call back later. I would rather be told that, then to be lied to!

Original review posted by user Nov 18, 2020

About 2 months ago I needed a new tire. I was refused because I was told I needed all new tires and told they were not allowed to give me only one new one.

I decided to make the new tire a spare and put the spare where the damaged tire was. On another visit, about a month ago, I was told that I needed very expensive repairs and I elected to fix only the current problem, just under $1,000.00. I also asked to have the battery checked to see why I was having trouble starting the car as I had purchased a battery from PB a little over a month ago. PB stated that they checked everything and found nothing wrong.

After more starting issues I found another mechanic and the starter was replaced and no more problems. Today I went in again for another tire replacement and It took all the elements of the earth to convince the PB employee I wanted 3 tires. They said they could not put one of the least worn tires as a spare so I was refused. Of course now I have to see another mechanic to remove the damaged tire and put one of the new ones as a spare.

I was willing to go with a 4th tire because the ad was buy 3 tires and get the 4th free. Apparently, only a specific tire falls into the category of buy 3; get the 4th free. God help me if I ever have to go there again!

When I went to the website it did not show ratings but on this website they only get 2 stars!! That's too many!!

User's recommendation: DO NOT GO TO PEP BOYS ON LANKERSHIM BLVD, N HOLLYWOOD CA!!!

Preferred solution: Give the customer a waiver if services requested are not suggested and do what the customer wants. I was told that the customer is not always right!.

Pep Boys Cons: Will not give name when asked over the phone, Would not allow me to speak with a supervisor, Deceiving ads, Rep talked over me and gave misleading eta several times.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Pep Boys Reviews

  1. 247 reviews
  2. 112 reviews
  3. 52 reviews
  4. 13 reviews
  5. 21 reviews
Pep Boys reviews