Tamarac, Florida
Customer service
Price Affordability
Value for money
1 comment

I usually do not do reviews.

But this is exceptional.

I recently went to the Pep Boys in Tamarac where I live.

I had a problem with a jump started that I purchased sometime ago.

I could not find the receipt or any document about the unit.

I went to Pep Boys any with practically no hope and was told that the computer had nothing about me or the unit. I went back again the next day. I met a young lady by the name of Alicia who took the time to listen to my sad story. After a few minutes on the computer, not only the found my info, I was able to trade the old unit for a new one.

Apparent ly she was on training. This is the kind of employees your customers deserve. I told her I was going to send a note to HQ..Thank you

Reason of review: Good customer service.

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Middletown Township, New Jersey, United States #906629

What the heck is a 'Jump Started' that you are complaining about. No sense paying any mind to what you have to say if you don't know what you are talking about.

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