I usually do not do reviews.
But this is exceptional.
I recently went to the Pep Boys in Tamarac where I live.
I had a problem with a jump started that I purchased sometime ago.
I could not find the receipt or any document about the unit.
I went to Pep Boys any with practically no hope and was told that the computer had nothing about me or the unit. I went back again the next day. I met a young lady by the name of Alicia who took the time to listen to my sad story. After a few minutes on the computer, not only the found my info, I was able to trade the old unit for a new one.
Apparent ly she was on training. This is the kind of employees your customers deserve. I told her I was going to send a note to HQ..Thank you
Reason of review: Good customer service.