State: New York City: New York Clear all filters (24 of 1580 reviews match)
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My car broke down near a pep boys. I had it towed there and figure, that I would let them work on it. When I was told that my car the needed $3000.00 worth of work. I went into shock. Mechanic there offered to take the car off my hands for $1,000.00 dollars. SMH. The...
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Author
Location
New York, New York
Cons
  • Highly irritaded
Reason of review
Pricing issue
Review #1047865 is a subjective opinion of poster.
0 comments

Pep Boys Car Repair Review

DO NOT TAKE YOUR CAR TO PEP BOYS. THEY CHARGED ME $700 ONLY FOR MY CAR TO DIE AGAIN RIGHT AFTER I GOT IT FROM THEM. WHEN I BROUGHT IT BACK THEY SAID IT WAS A COMPLETELY DIFFERENT PROBLEM AND WANTED TO CHARGE ME 1500 THEY SAID THEY DIDNT FIND THE PROBLEM ORIGINAL BECAUSE MASTER TECH WSSNT WORKING THE DAY I BROUGHT IT IN.THE SUCK
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Author
Location
New York, New York
Reason of review
Bad quality
Review #914138 is a subjective opinion of poster.
0 comments
I thought I was the only one. Being an elderly black woman makes me an easy target for all these swindlers because I don't know much about car repairs or maintenance beyond what I read in the manual which doesn't often make sense to me. I was just told that all my...
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Author
Location
New York, New York
Reason of review
OVER Charged
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
Review #712495 is a subjective opinion of poster.
0 comments

Pep Boys in New York, New York - Didnt know how to access the problem properly gave bad advice

i took my car in for a engine light they told me it was code 1405 which is the egr valve sensor i replaced both engine light kept coming back with the same code. i took it back 5 times still didnt fix the problem. told them i was going on a road trip to Virgina they assured me my car was good to do the trip. Well no it wasnt i broke down on the way back had to tow my car from Delaware back to pepboys in New York, Now i have more problems and they still want me to pay I will Never bring my CAr there not even for a oil change
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Author
Location
New York, New York
Reason of review
Bad quality
Loss
$1460
Preferred solution
Price reduction
Review #678984 is a subjective opinion of poster.
0 comments
1.8
Details
Took my car to Pep Boys, LIC NY for NY state inspection. Pep Boys said car failed inspection due to worn tires. I knew the tires were close to failing, but legally should have passed, but oh well I would need tires soon and Pep Boys advertises they are great for tires....
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Author
Location
New York, New York
Reason of review
Bad quality
Loss
$500
Tags
Review #678585 is a subjective opinion of poster.
1 comment
2.3
Details
I was just at one of your stores in Roseville, Staten Island my 10309. All I needed was a headlight bulb for my car. The time was 3:58 and I was refused service. Their was cars still on lifts being worked on and your store hourswere until 4 pm. The person who told me...
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Anonymous
#978290

You're the *** that walked in 2 minutes before they close while they had other vehicles that they were working on at that time, if the bulb was so easy to do why not do it you...

Author
Location
New York, New York
Reason of review
Poor customer service
Review #615535 is a subjective opinion of poster.
0 comments

Other Product Review

Brooklyn park slope horrible experience damage worse waste of 8 hours
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Author
Location
New York, New York
Review #504600 is a subjective opinion of poster.
2 comments
4th Ave. Brooklyn, NY. Went in for a state inspection $37. Was told both front marker lights needed replacing (really?) (both?), I had serious doubts as I check all lights frequently but agreed as I had little other choice. It turned out to be a $64.19 invoice. I...
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Anonymous
#647941

Last month I took my 2011 car in for a state inspection. The State inspection for one year is $14.50. My car passed but because I chose to write a check I was charged $2.00. ...

Author
Location
New York, New York
Loss
$27
Tags
Review #405545 is a subjective opinion of poster.
1 comment
Went to Pep Boys on Route 1 South in Princeton for a simple tire replacement (so I thought) for my Prius. Went for the buy 3 tires, get 1 free deal. Tires were changed within an hour, but upon check out, was then handed a voucher for a rebate, after I was told prior to...
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Anonymous
#596766

It's not drive a mile you have to get it over 15mph for the light to go off if it doesn't you have either a bad tpms or need to calibrate the tpms. Pepboys does send customers...

Author
Location
New York, New York
Loss
$400
Review #359301 is a subjective opinion of poster.
0 comments

PORT JEFFERSON NY PEP BOYS HIRES REAL DERELICTS!

TAKE BOB OF PORT JEFFERSON NY WHO PICKS A FIGHT WITH A CUSTOMER ALL BECAUSE THE CUSTOMER WAS GIVEN THE WRONG ORDER, THEN OVER CHARGED, THEN ASKED TO PAY TWICE AS MUCH AS PREVIOUSLY PROMISED, THEN LATE 1 WEEK AND THEN THE OLD DERELICT PICKS A FIGHT WITH A CUSTOMER WHO MERELY POINTS THIS AND REFERRED TO HIM AS BEING UNPROFESSIONAL!! THEN YOU COMPLAINT TO THEIR USELESS CORPORATE OFFICES WHO GIVE YOU THE SAME BS NONSENSE! THEY FORWARD THE COMPLAINT THIS CLOWNS BOSS IVAN WHO WON'T DO ANYTHING TO HIM AND FAILS TO GET BACK TO THE CUSTOMER COMPLAINING WITHIN THE FALSE PROMISES OF 48 HOURS! WITH AUTOZONE, SEARS, STS, FIRESTONE, MAVIS, GOODYEAR, MEINEKE, MIDAS, AND MANY MANY OTHERS WHO NEEDS THESE UNPROFESSIONAL PEOPLE!! BOYCOTT AND THEN MAYBE THEY WILL HIRE PEOPLE WHO HAVE AN EDUCATION LEVEL HIGHER THEN THEIR SHOE SIZE! PATHETIC! IF THEY HAVE ANY RESPONSE ANSWER THIS AND ASK ME TO REPLY TO THEIR ANSWER AND YOU WILL SEE THE SAME STORY! THEY ARE HORRIBLE! ANY RESPONSE?
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Author
Location
New York, New York
Review #341215 is a subjective opinion of poster.