State: New York Clear all filters (93 of 1580 reviews match)
filters
State:
City:
Show
Product:
Show
0 comments
I took my car to Pepboys for an oil change back in February after it was done I checked my car and noticed they never replaced the oil filter after complaining to the manager he refused to believe me, stating I could be looking at something else because he asked the...
View full review
Author
Location
Hempstead, New York
Reason of review
The damage to my engine and the filter was not changed and I was charged for one
Preferred solution
Let the company propose a solution
Review #1569355 is a subjective opinion of poster.
0 comments

Pep Boys in Syracuse, New York - We're not accept my coupon

I got online coupon I call to set up an appointment they told me what kind of coupon I told them the $20 off SIM thetic are high mileage they said that's fine we'll schedule an appointment I come in they do the oil change and then the coupon is only for full synthetic but they know I was here with the coupon I don't know what kind of games this company's plane but I'm getting ahold of the Better Business Bureau have a nice
View full review
Author
Location
Syracuse, New York
Reason of review
Gonna coupon online called location said need an appointment have a coupon they said fine what coupon I told them then I try to use it they say all know that's for full synthetic so that and even do the right oil change for me to use my coupon
Review #1349311 is a subjective opinion of poster.
0 comments
My car broke down near a pep boys. I had it towed there and figure, that I would let them work on it. When I was told that my car the needed $3000.00 worth of work. I went into shock. Mechanic there offered to take the car off my hands for $1,000.00 dollars. SMH. The...
View full review
Author
Location
New York, New York
Cons
  • Highly irritaded
Reason of review
Pricing issue
Review #1047865 is a subjective opinion of poster.
0 comments

Pep Boys in Schenectady, New York - Worst Service Ever - Car held hostage I am a 64 year old woman!

Absolutely shocked and appalled by the service department!  There were three men at the counter who didn't even acknowledge me when I was sent over from the register.  I waited over an hour to get a battery, air filter and wipers installed.  They didn't give me the price until the work was done.  Then they held my car hostage,  because they wouldn't take my check and told me to take a cab home which cost me 40.00 then I had to come back to resolve the payment issue.  The manager (Gil) if he was a manager,  made no attempt to get my check approved or look into the problem, he just kept telling me my check as no good which I know was a lie.  I am an auditor and had more than enough to cover the check.    I made an appointment on-line but had to wait for the "walk-ins" who were there first.  Why make an appointment?   I had an appointment at 1PM and didn't get home from this whole ordeal until 5:30 PM.  My advise is take your business somewhere else
View full review
Author
Location
Schenectady, New York
Reason of review
Order processing issue
Review #949735 is a subjective opinion of poster.
0 comments

Pep Boys Car Repair Review

DO NOT TAKE YOUR CAR TO PEP BOYS. THEY CHARGED ME $700 ONLY FOR MY CAR TO DIE AGAIN RIGHT AFTER I GOT IT FROM THEM. WHEN I BROUGHT IT BACK THEY SAID IT WAS A COMPLETELY DIFFERENT PROBLEM AND WANTED TO CHARGE ME 1500 THEY SAID THEY DIDNT FIND THE PROBLEM ORIGINAL BECAUSE MASTER TECH WSSNT WORKING THE DAY I BROUGHT IT IN.THE SUCK
View full review
Author
Location
New York, New York
Reason of review
Bad quality
Review #914138 is a subjective opinion of poster.
2 comments
1.1
Details
I visted the Pep boys at 1025 Niagara Falls Boulevard in Amherst New York. These people will take advantage of customers. They took me for $197.00 on august 19,2016. For two head lights and it is an american made car which the part was just $14.00 dollar majority was...
View full review
Anonymous
#1203120

Maybe your bumper had to be removed? You didnt say what kind of car you have but I've seen some cars must have the bumper removed to get to the headlights.

Author
Location
Grand Island, New York
Reason of review
Pricing issue
Review #904703 is a subjective opinion of poster.
0 comments

Pep Boys Oil Change Review

Took my car to cherry hill store #59 for oil change they charged me for new oil filter yet never put new filter on my car. I've brought to their attention and corporate attention I'm getting run around and now ignored this is fraud and the negligence and damage my vehicle acquired is the responsibility of pepboys they need to accountable
View full review
Author
Location
Brooklyn, New York
Reason of review
Pricing issue
Review #898092 is a subjective opinion of poster.
0 comments

Pep Boys in Bronx, New York - I was leaking fluid.

I was leaking power steering fluid when I drove my car in after a $2500.00 dollar estimate. I need according to pep boys I need a water pump And nothing was ever mentioned about the actual problem the power steering fluid leak. Now I have a whole in my reservoir has ahold in that was not there before. Pep boys was my second opinion I already knew that I was leaking power steering fluid and I needed a rack and piñon job. Your establishment is a rip off and it cheats hard working people out of their hard earned money. How does it feel being a bunch of *** artists and thieves. I hope you sleep good at night.
View full review
Author
Location
Bronx, New York
Reason of review
Sx
Review #874258 is a subjective opinion of poster.
0 comments

Pep Boys Oil Change Review from Rochester, New York

1.3
Details
Went to pepboys in greece for an oil change and inspection last minute before vacation. I take my car to toyota for maintence and my normal mechanic for oil change. My mechanic charges 32.00 for synthetic blend and 40 for synthetic. Pep boys wanted to charge 90.00 for synthetic and 70 for synthetic blend after draining the oil pan. I origionally asked for conventional due to money. They said the computer will not except a conventional oil change and did not offer a synthetic blend. Bad busniess practice and will never go back here again.
View full review
Author
Location
Rochester, New York
Cons
  • Lied about service
Reason of review
Pricing issue
Review #870892 is a subjective opinion of poster.
0 comments

Pep Boys in Hicksville, New York - NOT A GOOD EXPERIENCE

I used to buy a lot of parts from PEP BOYS. They have great deals on a lot of parts but sometimes you get what you pay for. Bought about 15 or 20 Pro Start batteries and almost everyone of them I had to return. One of the managers was a complete gentlemen who used to run the store in Hicksville on old country rd until they transferred him. The guy used to go out of his way to make sure you left the store happy or if you had a account he would always take care of you. He made it Happen even if you bought something that wasn't good or did not work he find something to make you happy. The store now has terrible management that's disrespectful and don't care if they keep their customers or not. That's big business with no supervision. Funny how all these places fold because you can't get good people that know what they are doing or have a little common sense.
View full review
Author
Location
Hicksville, New York
Cons
  • Failure to fix the problem
  • Disrespectful manger
  • Poor customer service
Reason of review
Poor customer service
Review #870839 is a subjective opinion of poster.