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Pep Boys in Edison, New Jersey - Disappointed

i made an appointment online, when went to the shop next day they refused to honor that appointment. They said it is not this store who gave the appointment and they too busy. No one should use their online system if it is unreliable to consumers. i guess it is just another way to get customers and choose or reject as they wish.
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Author
Location
Edison, New Jersey
Review #1407367 is a subjective opinion of poster.
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Pep Boys in Parsippany, New Jersey - A few words? destroyed my engine

2.2
Details
its a shame... i trusted these guys but they forgot to put fresh oil in the car when i got my oil change. so now i have possible engine damage. Angry
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Author
Location
Parsippany, New Jersey
Review #1318961 is a subjective opinion of poster.
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2.4
Details
Okay, so my issue is not as bad as most I saw here, but still........ an issue it is. Needed new windshield wiper blades. Went to Pep boys in Bensalem Pa. At that time they had a huge selection. While looking around I saw Rain-X blades advertised in store as: buy (2)...
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Author
Location
Edgewater Park, New Jersey
Pros
  • Convenient location
Reason of review
Order processing issue
Loss
$400
Preferred solution
Pay the 2 days of work I had to miss b'cause YOU sold me wrong parts, even with the VIN #
Review #1262104 is a subjective opinion of poster.
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Short Review on October 24, 2016

1.5
Details
I have given this company more then enough chances to get my orders and service done right, yet they seem to fail everytime. Also the people they hire don't seem to know a thing about motor vehicles! Time to take my money elsewhere
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Author
Location
Piscataway Township, New Jersey
Reason of review
Order processing issue
Review #942535 is a subjective opinion of poster.
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Pep Boys in North Brunswick Township, New Jersey - Most awful experience

I have placed an order for 2 cans of paint online to be picked up in North Brunswick NJ store. After I received email that your order is ready for pickup, I called the store to confirm that they have both cans in store, and the store person kept on telling me that you are all set to pickup the paint if you have received the email and we haven't cancelled the order or informed you about any problems. So I went to pickup the order and was told that they have only one can in store. I was given many excuses and had to wait to 15-20mins while they checked their inventory and then told me that they have only one can. Lady was too keen on cancelling the order but I said that I will take one can and have no option to pickup 2nd can next day. There was a discount on online order but she won't apply that discount on one can and I have to tell her many times to apply the discount which she reluctantly did and told me that she would call me next day for 2nd can of paint. After I left, I got email that my order has been cancelled. Awful people, awful service...
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Author
Location
North Brunswick Township, New Jersey
Reason of review
Order processing issue
Review #910219 is a subjective opinion of poster.
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Pep Boys Car Diagnostics Review

Took my car in for service inspection now air conditioner does not work
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Author
Location
Newark, New Jersey
Reason of review
Bad quality
Review #901718 is a subjective opinion of poster.
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Pep Boys - Review in Service Centers and Repairs category from Franklinville, New Jersey

1.0
Details
Toik my car for front end work, they fixed tire irons and replaced two tires in the front. Car started making a nouse like something was pulling and stretching. Lug nuts feel off and my tire came off my car. I have alot of damage now. Its sitting in vineland pep boys waiting for the manager to look at the "video" of how they put the tires on. I hope they can show us the video because i am going to show them a lawyer. I was able to stop my car 3 feet before i hit a telephone pole.
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Author
Location
Franklinville, New Jersey
Review #880302 is a subjective opinion of poster.
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Pep Boys in Vineland, New Jersey - Diagnostic

1.0
Details
I set up an appt for June 23rd, 2016 with Pep Boys in Vineland, NJ for a diagnostic test because I was smelling gas an check engine light was on. I went and was told my car needed a new fuel pump. I asked to see the diagnostic test. None was done said the salesman. My question was how do you know it's fuel pump? I thought they put it on a machine and person told me oh they can only do that with an exhaust problem. There was no gas leaking. Feel totally ripped off because I'm a woman and feel I was taken advantage of. Was told they removed my back seat to check fuel pump but there was no evidence of that. I think they smelled gas and just assumed it needed a fuel pump. Went online and found out there was a recall. Now if a *** woman can do that why can't they? Not only a fuel pump but gas tank too! dealer changed these for me at nc. Why didn't Pep Boys tell me this?
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Author
Location
Vineland, New Jersey
Cons
  • Proper test not done
Reason of review
Poor customer service
Loss
$95
Preferred solution
Full refund
Review #878638 is a subjective opinion of poster.
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2.8
Details
So I decided to do business at pepboys this time after receiving a coupon for 15$ off when you by 5qt motor oil and a oil filter. Went up to the cash register and all I asked was, does this coupon work for these? At an uproar, the cashier was practically shouting at my...
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Author
Location
Lakewood Township, New Jersey
Cons
  • His atittude
Reason of review
Poor customer service
Review #868489 is a subjective opinion of poster.
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Pep Boys Car Repair Review

5.0
Details
Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way while waiting for parts and diagnosing the problem. Work was done professionally and in a timely manner. They took the time to explain the issues the car had and explain the bill. A big thank you goes out to Mike, James, Ryan and the boys. I'm glad to have it back and done right.
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Author
Location
Cherry Hill, New Jersey
Reason of review
Good customer service
Review #862665 is a subjective opinion of poster.