Customer service
Product or Service Quality
Turnaround Time
Value for money

Went to Pep Boys and was told I needed a new fuel pump along with 5 other items. Quoted me 1600 then brought the price down to 1400.

My daughters car and she is away at college so I had no choice. While driving it on the highway two hours after leaving the store the car started smoking and the car died in the center lane in the middle of the highway. I called the store and told the manager and he said to have it towed back to them. I told him she was two hours away.

He said there is nothing I can do. I am disputing the charge, and will take this all the way to small claims court if I have to. Not only did they do lousy work but they put her life at risk on a major highway with the car breaking down and not moving. Thank goodness some nice gentleman stopped and helped her get out of the middle of the road while some truckers blocked traffic.

She was hysterical and I am extremely upset with Pep Boys. Never EVER will I use them again.

Product or Service Mentioned: Pep Boys Car Repair.

Reason of review: Bad quality.

Monetary Loss: $1400.

Preferred solution: Full refund.

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