Really Pep Boys? Not paying on $10 rebate from your own website product page with the receipt that you sent me?
I guess that you really don't value me as a customer? I even called the 800 number on the postcard to give you a chance to make it right. Your representative told me I bought the wrong jack. I stated that the jack product page advertised rebate and had a link to pdf.
She then said that the receipt didn't have a sales date, store location, nor register number. I said, I bought this online and that is the receipt that you sent me. (It does have a date, but no store location or register number.) She told me she would have to transfer me to customer service who would send me a new receipt, then I would need to mail that receipt back in. I said,"OK".
She then transferred me to a voice message that said to try my call later and hung up on me. I'm glad that there are tons of other websites and locations where I can get this same stuff that do value their customers.
Enjoy the $10! You'll never get another penny from me!
Product or Service Mentioned: Pep Boys Rebate.
Reason of review: Pricing issue.
Monetary Loss: $10.
Preferred solution: Let the company propose a solution.
I didn't like: Dont stand behind offers advertised on website.