State: Nevada City: Las Vegas Clear all filters (20 of 1580 reviews match)
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I took my car in to Pep Boys on 06/04/2015 due to the car getting hot (not overheating the gauge showed hotter than normal). After the members of the Pep Boys team looked over the vehicle I was informed by both Brian and Joe that the fan and hydraulic pump needed...
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Author
Location
Las Vegas, Nevada
Cons
  • So disappointed with this company
  • So d
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Price reduction
Review #669825 is a subjective opinion of poster.
0 comments

Pep Boys in Las Vegas, Nevada - Very poor service

I left my vehicle at 8 00 am for a diagnostic,test . I called at 2 00 p m to check on the status. I was told that the store would keep me informed, so we waited for the call. It never came. After 5 00 I made a trip to the store. The person in charge informed me that they could not find where the noise was originating. I drove home and the noise was quite loud. I as a layman heard the noise, but an experienced mechanic could not hear it. The store charged me $97.00 for absolutely nothing. I have set foot in pep-boys for the last time The store is at 7399 lake mead blvd Las Vegas Nv
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Author
Location
Las Vegas, Nevada
Cons
  • Poor service provided
  • Poor service
Reason of review
Poor customer service
Preferred solution
Full refund
Review #585641 is a subjective opinion of poster.
0 comments

Pep Boys in Las Vegas, Nevada - Sold and installed a defective part

I spent most of my 69th B-Day at Pep Boys in Las Vegas. After waiting two hours, they told me that after going across town to another store for the part, it was defective so they were trying to find another. After an hour, they told me the job was finished, so I paid, but I noticed that the part had a crack in it, so I asked the mechanic if this was normal, he was dismissive so I left. Less than a year later the part broke (an inside door handle). I spoke to the manager of the Las Vegas store who became confrontational and told me it was past the 90 day warranty. A customer service rep told me to go to my local store, and they exchanged the part for free but were going to charge me 60.00 to install the part. I refused and went to a body shop who installed it in 5 minutes for 20.00. I am done with Pep Boys.
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Author
Location
Las Vegas, Nevada
Loss
$55
Review #502205 is a subjective opinion of poster.
4 comments
My experience with Pep Boys 7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation complete and I start to leave. I turn on my a/c and notice it is blowing...
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wr400f250
#709067

I wouldn't have left until I got my battery installation money back.

Author
Location
Las Vegas, Nevada
Review #432966 is a subjective opinion of poster.
1 comment
I received my card and tried to register with Golvebox. After entering the information it comes back that the "VCalues entered do not match our account records" How do I find out what your records contain so I can correct them. I went to my local store and they tried...
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Anonymous
#619060

I too can not get my card registered not that I use pep boys ever I just needed cheap tires and thats about all they carry at pep boys are cheap tires if it was not a emergenc...

Author
Location
Las Vegas, Nevada
Review #381280 is a subjective opinion of poster.
5 comments
I took my car to Pep Boys because my check engine light was on. Paid $100 and they told me that there was 2 things wrong with it, 1st Ion Sensing Module $350,,, 2nd a coil $100. So we could not get the first part, as it is something, you have to order from...
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Anonymous
#435644

If the fuel pump was bad the car wouldn\'t run. If the alternator was bad, the battery light would be on, NOT the check engine light, and the car would have broken down runnin...

Author
Location
Las Vegas, Nevada
Review #281448 is a subjective opinion of poster.
1 comment
Pep boys las vegas, Nv Charleston/Lamb. What a joke. took my car in for radiator flush and clean, a week later my A/C goes out and temp gauge goes up, so i'm thinking thermostat but take it back to "the professionals" with their certificates hanging on the wall...
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Anonymous
#342222

and why did you need to go back to have the electrical guy look at it,, did your ELECTRIC cooling fans work. or was that what needed to be checked out.. and you drove it with ...

Author
Location
Las Vegas, Nevada
Loss
$500
Review #260766 is a subjective opinion of poster.
1 comment
Bought new tires at the pepboys on Charleston, had a slow leak in one of them took the vehicle in to have tire repaired was told that it was non- repairable and that I would have to purchase a new tire(there was a pinhole in the tread) and that the warranty was no...
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Anonymous
#326730

that your tires were under warranty and that they were going to REPLACE the tire for you for a cost to you of only 15 bucks. not the 20 you paid somewhere else. YOU SIR ARE A ...

Author
Location
Las Vegas, Nevada
Review #253742 is a subjective opinion of poster.
2 comments
Called Pep Boys they said they would install a refrigeration control valve for $200., this would also take care of refrigerant. After I waited 2 hours for their free air conditioner check, they said they cannot install the control valve they don't take compressors...
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Anonymous
#317428

I will. Even if they just replace the rcv, this company quoted only $1000 not $1900 for a compressor. Still PEP BOYS are cheats. My car is noted for just the rcv valve needi...

Author
Location
Las Vegas, Nevada
Review #250999 is a subjective opinion of poster.
0 comments

Pep Boys in Las Vegas, Nevada - Given wrong info on part needed twice

Called Pep Boys,on tropicana/mt.vista, on Sat about fuel filter for 97 Kia sportage,was told they had to order it,should be in store in 3 days. They never said tit had to be paid for first, so called again on was told bt mgr must be our mistake as it is in stock. So Tues after working 11 hrs I stopped to pick it up, and was again told had to order it, as not a stock item. What the heck do these people think we are idiots, they are not at all smart or know there job as now we have to wait another 3 days, I am a mechanic and I know what part I need and asked for it, they haven;t a clue. should not be working there and the manager is worse, someone needs to train hem better. Worse Customer Service ever,and I deal with auto stores all the time. For a $12 part i have to be given the run around, give me a break.
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Author
Location
Las Vegas, Nevada
Review #244689 is a subjective opinion of poster.