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5/30/18 order #1354140222 placed order with Stephanie S. Paid $31 extra for expedited shipping.

5/31/18 order picked up by Fedex at 2:12 pm in Indianapolis, IN

6/1/18 order In-Transit at Houston, TX

6/2/18 order in Cypress, Tx

6/5/18 order recieved by me in Port Lavaca, TX at 4:10 pm

Pep Boys claims to have 1-2 days order processing time

Pep Boys claims to not count Sat & Sun as business days

Pep Boys has either NO Sense OR Uncaring Attitude to Customers

Once a order is "picked up" by carrier, order processing ceases and order delivery begins...

Fedex Delivery Agent showed the label on the box as "Ground" shipped NOT "Expedited" as I had ordered...

I was told by "James" Supervisor at Pep Boys, that Finance would have to decide if a refund was warranted & would be upto 7 days processing time...NOT LMAOROTFL

So, Here is my WARNING: TO ORDER PARTS FROM PEP BOYS, YOU DO SO AT YOUR OWN RISK. THEY WILL NOT CARE ABOUT YOU, YOUR ORDER, OR YOUR SITUATION. DO NOT PAY FOR EXPEDITED SHIPPING.

Fedex track #438836498394

Terry B.

Reason of review: Order processing issue.

Monetary Loss: $31.

Preferred solution: Refund of $31 expedited shipping costs.

I didn't like: Poor service, Item not shipped as ordered.

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