Purchased a 2-guage 48 inch battery cable only to find that inside the plastic package was a 40guage 38" cable. This occurance wasted hours off my time because the product was either mislabeled or a lessor product than indicated was purposely substituted.
Tried to return product, but they wouldn't take it back unless I divulged a whole lot of personal information which I didn't care to give.
When I phoned 'Customer Service' at their headquarters and explained the situation, they basically didn't care that they were about to loose a steady customer over an $11 claim. This BTW was their store on South Lamar in Austin, TX.
Product or Service Mentioned: Pep Boys Customer Care.
Monetary Loss: $11.