I had maintainance work done, installation of spark plugs, and the Pep Boys service manager informed me that they had problems installing one plug. I had problems with the same plug a while later and Pep Boys informed me that they would only cover the $16 I paid in plugs.
The problem is not the plugs, it was the inital install which cost me an additional $577.94 to have it corrected. Pep Boys values "Quality Workmanship".
They fell short and assume no responsibilty. I will discourage anyone from seeking car repair service to Pep Boys based on my experience in the future.
Product or Service Mentioned: Pep Boys Installation.