State: Illinois City: Chicago Clear all filters (20 of 1580 reviews match)
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Pep Boys in Chicago, Illinois - Very expensive

1.4
Details
Stop for a head light change initial price 83$. Them call me back and said it will be 193$ for a a bulb that cost 3$ unbelievable well it will happen only ones since the police stopped me last night for the burn light outrageous
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Author
Location
Chicago, Illinois
Review #1377251 is a subjective opinion of poster.
1 comment
Came in for oil change and tried to get me to spend 1000 dollars on uneccesry repairs and had to wait one and half hour!
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Anonymous
#1122028

LIES!!!!!THEY WILL LIE TO YOU AND TRY TO DRAFT YOU WORK TO GET MONEY!!!!!!!!! LIE IN YOUR FACE …!Went on Monday Feb 29th, 2016…….THEY LIED! Did not even test my car properly ...

Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Review #802865 is a subjective opinion of poster.
0 comments

Staff Review

1.0
Details
Tillman's Corner,Al location- run, don't walk, from this location. Hartley, the Service Manager, is terrible. Needs training in customer service. Will NEVER come here again. Run by a bunch of fools. Bad business.
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Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Review #617700 is a subjective opinion of poster.
1 comment
i TOOK MY FORD TAURUS INTO PEP BOYS BECAUSE MY FATHER, WHO IS A CAR REPAIRMAN TOLD ME THAT I EVENTUALLY WOULD NEED A WHEEL ALIGNMENT. I DIDNT NOTICE ANY DRASTIC ISSUES WITH STEERING OR ANYTHING ELSE. WHEN PEP BOYS RETURNED AFTER "CHECKING MY CAR OUT" THEY BROUGHT ME A...
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Anonymous
#943957

If your dads a mechanic why didnt he fix your *** taurus. Duh!Daddy is a back yard under the tree mechanic more like it. Get a life trying to get money back lmao pathetic

Author
Location
Chicago, Illinois
Loss
$1200
Review #500174 is a subjective opinion of poster.
0 comments

Pep Boys in Chicago, Illinois - Car radio receiver

Ricky from the orland park pep boys displayed good customer service , i had some technical problems with my car stereo ,the buttons would not respond to any functions ,no power or functions seemed to work at all.I thought i was going to have to replace my whole car stereo sett up ,something that i wasn't to familiar,Ricky was very informed with the car audio receivers products . Ricky was nice enough to take the time to reset my radio .after the reset that audio and the and all the functions were back to normal , he was helpful and saved me time and money
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Author
Location
Chicago, Illinois
Review #497703 is a subjective opinion of poster.
3 comments
My ball joint on my car needed repair . I called pep boys to tow it. They towed my car and smashed the brake line into my radiator cracking it and crushing the radiator. I call them they tell me its 2700 to repair. I call the tow guy who's the manager he says he going...
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Anonymous
#507107

I\'m not quite certain how one can smash a brake line into a radiator and ruin a reasonable. That makes no sense at all....

Author
Location
Chicago, Illinois
Loss
$2700
Review #327089 is a subjective opinion of poster.
0 comments

Pep Boys in Chicago, Illinois - GEROGE AND THE SHORT DORK

Do not go to the Pepboys at 4143 West 95th Street in Oaklawn Illinois. These people ars so dis-engenuous. They need to realize that the customer is your first priority. They refuse to give me a refund in cash or credit but, is trying to force me to take there Pepboys gift card that I don't need or want. George and the short dork are liers. Neither explained that if u cancel service they charge a 20% restock fee and don't give refunds in cash or credit.I would have declined the service if I was told this. I'm fighting this and want my money back. Screw a pepboys gift card.
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Author
Location
Chicago, Illinois
Loss
$98
Review #258591 is a subjective opinion of poster.
2 comments
Everytime I go to PepBoys I always feel like I'm begging them, when I'm pay for the service. I'm in here now it Pleasant Hills, PA to get a state inspection -- been here for 4hrs and my car is jsut being inspected. They suck, they have a ton of people in the back and...
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Anonymous
#258354

And yet you keep going back. How stup1d is that?

Author
Location
Chicago, Illinois
Loss
$90
Review #225316 is a subjective opinion of poster.
3 comments
I am a female. I had made an appointment on Dec. 19, 2010 at 1:00 pm for an O2 installation at their Broadview, IL location and when arrived at 12:33 pm I was told that they would not service me. I asked why I wasn't contacted earlier and told this such...
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Anonymous
#228954

Maybe you were a fat dumpy ignorant white trash S L U T?

Author
Location
Chicago, Illinois
Review #212386 is a subjective opinion of poster.
2 comments

Pep Boys Charging to look at car then doubles price of competitors

Pep Boys Naperville, IL. Charged me $34.95 to look at my power window which was broke. I already knew it was the power window motor and regulator. I paid the $34.95. They then charged $2.00+ to remove the door panel. What was the $34.95 for? After waiting over an hour.... They said $335 to repair! Excuse me? I have a brother who lives in New York that repaired the other window in August for $90.00. Part cost. Took him about 30 minutes. Thank God for GERBER. They seen my car after I left Pep Boys and my $37.00 dollars. $184 dollars parts and labor. No fees to look at, no B.S. I was out $37.00 dollars but still saved. Now I remember why I don't use Pep Boys Service. And I won't be buying parts there anymore. Advanced Auto Parts is my new place for parts and things. Service, not Pep Boys! $335! Good luck with your future going out of business sale!
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Author
Location
Chicago, Illinois
Review #207429 is a subjective opinion of poster.