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Pep Boys in Chicago, Illinois - Very expensive

1.4
Details
Stop for a head light change initial price 83$. Them call me back and said it will be 193$ for a a bulb that cost 3$ unbelievable well it will happen only ones since the police stopped me last night for the burn light outrageous
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Author
Location
Chicago, Illinois
Review #1377251 is a subjective opinion of poster.
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Pep Boys Tire Installation Review

1.0
Details
Would not take a red wagon to any of the pep boys mounted tires backward they were directional.took back and they took all of the weights off the tires.did not even fix the problem.paid a1000.00 dollars for these tires.now i have to take to a real tire shop to get repaired. Stay away from this place or you wlll get scerwed.
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Author
Location
Naperville, Illinois
Reason of review
Bad quality
Review #871794 is a subjective opinion of poster.
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Pep Boys in Durand, Illinois - Pepboys in elgin,il u suck

Definity hp100 sliped a belt only after 6000miles after taking my car back the week before because of extreme vibration to pep boys told them i had a problem to rebalance my tires they said they dont rebalance tires unless there is a problem well isaid there is a problem.ask to balance at least fronts and to rotate. only rotated drives side.ask me if i would like them to check anything else it would be 20 bucks. that in itself is BS could get out of there fast enough. Left still had vibtration to my car to more reputable tire place they check my car for free thats right FREE never made a purchase they found the slipped belt told me i should go back to pepbboys.replaced for prorate of 44 dollars again BS should have to pay again to replace a defective tire and labor and rebalance pepboys u suck definity tire u suck
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Author
Location
Durand, Illinois
Reason of review
Bad quality
Review #812586 is a subjective opinion of poster.
1 comment
Came in for oil change and tried to get me to spend 1000 dollars on uneccesry repairs and had to wait one and half hour!
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Anonymous
#1122028

LIES!!!!!THEY WILL LIE TO YOU AND TRY TO DRAFT YOU WORK TO GET MONEY!!!!!!!!! LIE IN YOUR FACE …!Went on Monday Feb 29th, 2016…….THEY LIED! Did not even test my car properly ...

Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Review #802865 is a subjective opinion of poster.
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Pep Boys in Naperville, Illinois - Scammers

1.0
Details
Based on my interaction Pep Boys is the worst auto part & service shop, due to the fact its the first time I have been scammed. I went in to get my driver side mirror fixed. I called, provided my VIN number and was promised the part will be ordered and scheduled the repair for the next day. The part was suppose to be in at 12 ish, but called at 10:30 ish to verify status of the delivery, but was told that the part is not coming at the 12:00 ish delivery because it was never ordered. Then they promised to order the part and provided them with the details about the part. Then they promised me that it will be in at 2:00, the part came but this time they ordered the wrong part. then they said they will install the one they ordered and call me when the new part comes in, I am still waiting for the call. If my wife didn't accidently throw away the receipt I would have some recourse now I am SOLed. So, I ended up paying for a automatic heated mirror but got a manual non heated mirror. Wow, that is called getting ripped off.
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Author
Location
Naperville, Illinois
Reason of review
cheated
Review #800167 is a subjective opinion of poster.
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Pep Boys in Arlington Heights, Illinois - Rude staff and liars

3.0
Details
I took my spouse's advise and took my car to Pep Boys, and what a mistake, they lied about the condition of the shocks, brakes and struts and I needed a head light to be replaced a job that turned into supposedly a 7 hr job turned into 3 days, I had to take my car back and forth. And then when I called 2 times to check on the status of the car, the manger was a *** to me when I asked about the status as thou I was bothering her. I could go on and on, I just know that I will never take my car back there. I will yell it from the highest mountain that the service and treatment of customers at the Pep Boys located in Arlington Heights, IL is terrible. I wouldn't recommend my worst enemy to that location.
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Author
Location
Arlington Heights, Illinois
Reason of review
Poor customer service
Review #750564 is a subjective opinion of poster.
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Pep Boys Brake Services Review from Manteno, Illinois

I still have issues with my rear brakes I paid a lot of money and even had corporate paid to have a redo. I'm still having trouble with my brakes and no one wants to fix pep daugbtboys mess. I'm so mad. They tried to say I must have run over something. I was only ten minutes out and bam my brakes were making noise. But I had to be somewhere. They charged big money and I believe they didn't replace nothing.I am sorry I went there. I ant believe I 've been going through this since may
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Author
Location
Manteno, Illinois
Reason of review
Poor customer service
Review #713804 is a subjective opinion of poster.
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Pep Boys in Lombard, Illinois - *** customer service

1.0
Details
i called the Lombard il store on Roosevelt rd at 2:03 pm oct 3 2015 and spoke to a worker how i asked if they can check balance on a large blower impeller and he siad yes they can and to bring it in so i drove up there and arrived at about 2:13 pm and the service manger said they dont do that. why would they say thay can on the phone and then wont when im standing in front of them holding a $1000 impeller. so *** pep boys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they are a bunch of lying sacks of *** im never going there again
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Author
Location
Lombard, Illinois
Cons
  • Lie about the work needed
  • Customer service
  • Poor service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Lying Employees
Review #710185 is a subjective opinion of poster.
0 comments
2.0
Details
Be warned about the service center here. I checked my car in for an oil change with Shaunna and maybe she was having a bad day or is just always slightly not friendly. Not a big deal at all - I get it. I asked for my tires to be rotated and was told they would be as...
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Author
Location
Round Lake, Illinois
Reason of review
Poor customer service
Review #700297 is a subjective opinion of poster.
0 comments

Staff Review

1.0
Details
Tillman's Corner,Al location- run, don't walk, from this location. Hartley, the Service Manager, is terrible. Needs training in customer service. Will NEVER come here again. Run by a bunch of fools. Bad business.
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Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Review #617700 is a subjective opinion of poster.