I took my 2005 Chevy Colorado to Pep Boys for front brakes, including new rotors. The salesman went into the system and quoted me the price, I agreed.
After 30 minutes I was approached by the salesman who informed me that the job would take longer than expected due to the type of front end on my truck. Price went from $289 to $661. Needless to say I was pissed. I spoke to the manager but to no avail.
He claimed the price quoted was an estimate only. Nowhere was there a sign at the service area stating that nor was I informed by him that it was only an estimate. The system should have known my vehicle and the type of work required to repair it.
I am self employed, and If I quoted a job price to someone than realized it would take longer than what I quoted than that is my bad, I have to eat it.