I purchased snowchains for about $93.00 from Pep Boys. Turns out someone gave us their snowchains so I didn't need them.
I went to return the snowchains at Pep Boys and they tell me there would be a 20% "restocking fee" even though the snowchains were unopened and unused. In other words I would have to pay $18.00 for them to "restock" the snowchains about 25 feet away on their sales floor. When I purchased them, I wasn't told by the sales girl about any restocking fee in case I returned them, nor was there anything on the sales receipt saying anything. Everybody at Pep Boys says it's a corporate policy and they can't override it.
Bad business. They've lost a customer and I hope many more who read this.