I used to go to Pep Boys for quick, fair auto work. The last few times I have been there have been HORRIBLE.
The wait times were crazy. They "forgot" I was in the waiting room and didn't tell me that my car was finished. They charged me $242 for a $80 part. They ordered the wrong part.
They subsequently "forgot" to order the right part. I paid upfront for the part, but had a hard time getting my money back when they didn't do any work.
I will never go to Pep Boys again. I HATE YOU, PEP BOYS.