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3 comments

Don't do it. Don't make the sad mistake I did thinking Pep Boys will take good care of you.

On 5-11-10 I left my car with them for a whole day to do an engine diagnostic. I told them it was bogging, stalling, and the engine light was on. On 5-15-10 my engine failed. I asked the Assistant Manager Melissa how that could happen; she said "I don't know." When I told the Service Manager Paul what had happened he said nothing.

When I asked the Store Manager Brad how this could have happened he repeatedly kept saying, "I don't know." Are these the people you would trust to work on your car? I will never trust Pep Boys again.

Don't you or your family members visit give them any of your business.

Monetary Loss: $1800.

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Anonymous
#147844

good question..did you get repairs recommended done? did you get a second opinion elsewhere? how long had the vehicle been bogging and stalling before it went into the shop?

Anonymous
#147840

how many miles did your engine have? what kind of failure was it?

what did their diagnostic find? engines fail all the time, for different reasons, a diagnostic checks for trouble codes in the computer and electronic systems, not engine wear.

Anonymous
#147839

So, did you get a diagnostic printout? What did it say? Did you follow up and have the repairs done?

Michael

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