I live about 6 blocks from Pep Boys. wife handicapped, can't drive.
Pep Boys have given me a ride last year no problem. Van done at 3:00 pm, excused, will be there in about one hour, guy at lunch will be there soon, etc. Finally at 6:15 pm Service mgr showed up with my van, which I drove back to their shop. Auto Svc mgr said we don't provide that service.
I said, I called in yesterday talked to mathew, he said no problem. Tom wrote up the brake job this morning at 8:00 am, will have some one pick you up as soon as the van is done. Gerid, we will be right there. George the service manager said we don't provide that service.
I said then tell your employees and stop jerking me around. A little honesty would have gone a long way, you lied me me all day.Got to Pep Boys service mgr tried to give me a Pep Boy credit card app. I said don't bother, I won't be back.
I am sure Big O tires, or lots of other auto store will be happy to have my business. got my keys and left.