State: Georgia Product: Pep Boys Car Repair Clear all filters (5 of 70 reviews match)
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Call for a tow took about an hour said it would cost $24.00 for the tow plus ant work; good so far.Gave the front desk the valet key, signed for work to be put on a computer diagnostic... Left. Walked home... Got a call that they need the remote... Walked back (22 Min....
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Anonymous
Mernie Austria

I have been looking for some new articles to check out! and this gave me great information.

Anonymous
Pabl9

They have waiting for 2 hours my car to be towed and called me to say that they cat towed ...never again will use their services .:(

1.5
Product
Pep Boys Car Repair
#1146457

Pep Boys - Horrible customer service

I went to Pep Boys to get a flat tire repair, I dropped my car off before 2:00pm and they told me that it would will be ready around 3:00pm and I came back after 3:00pm and found out that they didn't touch my car and it wasn't even assigned to any technician. I asked one lady there , if I needed to take my car somewhere else she responded you can take your car somewhere else. I took my car keys and left very disappointed they don't even care about customer service, not even an apology. I would not recommend it to anyone. never coming back there.
1.0
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Pep Boys Car Repair
#1134681
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Pep Boys - $500 serpentine belt
I asked Pep Boys how much it would cost to have one put on my truck they quoted me $500. They knew I was out of town and that we were headed headed to Texas. Come on $500 for a serpentine belt if that's not price gouging what is? Needless to say we call O'Reilly Who...
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Anonymous
Walk-In

So you got the belt for $25 and mobile mechanic installed it for free? A MOBILE MECHANIC FOR FREE? And thats how Americs should be? Wtf...$500 serpentine belt replacement seem...

Anonymous
Anonymous

"lightweight overheating"thought i was familiar with common automotive terms...never heard of that

1.0
Product
Pep Boys Car Repair
#1097636
Couple of years ago brought my 1996 Ford Ranger to Pep Boys to repair windshield wipers that were not working. $356. later, Pep Boys said they were repaired and I left for home. Tried the wipers and they still did not operate. Took the truck back to Pep Boys and...
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Anonymous
Randy Wahoske

Totally unsatisfied with Pep Boys service. Wrote a consumer alert and expected a Pep Boy's representative to contact for some level of resolution. I guess I was not surprise...

2.4
Product
Pep Boys Car Repair
#1015486

Pep Boys - Dishonest or incompetent

We recently tried out the Pep Boys on Eisenhower Pkwy in Macon GA for one of our fleet vehicles because it takes the Wex fleet cards. The vehicle was having brake issues. We brought it in, were quoted 400 dollars for the repair, and paid it. When we got the vehicle back it was still having brake issues, to the point that it was not safe to drive and in frankly a dangerous condition. We returned it to the store and were told it will be another ~$500 to actually repair the brakes......................... I am not sure if this is dishonesty or incompetence but it is definitely one of the two. And since the service manager was uninterested in making this right at all or even offering any sort of an apology, we decided to take the vehicle to another more reputable vendor. We will be disputing these charges with our merchant services company, making complaints to any business organizations we can find and it goes without saying we will not bring any of our fleet back to pep boys in the future.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Staff
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Pep Boys Car Repair
#863887
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