State: Georgia City: Atlanta Clear all filters (15 of 1580 reviews match)
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1.0
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> I will NEVER go to PepBoys again. I went there to get a diagnostic test on my 2006 G35 Infiniti with160,000 miles because it overheated and I didn't know what was goin on. Plus I needed an oil change as well so I decided to get that done. After waiting two hours they...
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Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #783981 is a subjective opinion of poster.
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Pep Boys: the most incompetent and worthless automotive service repair shop in the planet

I have been to Pep Boys five times in the past three months. My 2008 Honda Fit needed new spark plugs, ignition coils and fuel injectors. I paid nearly $800 to get this fixed in October. Shortly after in November, my car still shook vigorously and my check engine light flashed whenever I would hit 75 mph. I took it back and they claimed to put new coils on. Three weeks later, my check engine light stayed on. They put a second new pair of coils. January hits and my check engine light goes on again for the same code. I am livid with the amount of time I have wasted at Pep Boys. Worst car service I have ever received and I will not spend a single cent at Pep Boys ever again.
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Location
Atlanta, Georgia
Reason of review
Bad quality
Review #777432 is a subjective opinion of poster.
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Pep Boys Diagnosis And Evaluation Services Review from Atlanta, Georgia

1.5
Details
Took car for a safety brake check. Driver side brakes was making a grinding metal noise. Car was checked by technician. Told me it might be dust b/c brakes were new. Drove for 9 hours to find out the calipers crews were missing. Brake pad was coming off. Caliprr also cut deep into the rim as well. Thank you TIREPLUS for catching the problem and sending me on my way safely... I should know better by now not to take the car to Pepboys....
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Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #664594 is a subjective opinion of poster.
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Positive Experience Review

5.0
Details
Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott helped me out. I was on a budget and he worked with me the best he could. I could tell he was not in it for the money he wanted me to leave in a vehicle that was completely inspected. He actually cared about the situation I was in. I would never take my car anywhere else.
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Author
Location
Atlanta, Georgia
Reason of review
Good customer service
Review #605096 is a subjective opinion of poster.
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Sanitary Conditions Review

Pep Boys - Simple Review #1424713364
Pep Boys - Simple Review #1424713364
Pep Boys - Simple Review #1424713364
Pep Boys - Simple Review #1424713364
Pep Boys - Simple Review #1424713364
Very dirty through out of the whole store an the shop!!!!!!!!!!!!!!!!!!!!!!!!
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Author
Location
Atlanta, Georgia
Reason of review
Bad quality
Review #599167 is a subjective opinion of poster.
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Pep Boys Oil Change Review

Why be able to make a appointment time when you get their they say it Will be a few hours before they can do your oil change.
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Author
Location
Atlanta, Georgia
Review #492243 is a subjective opinion of poster.
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I GOT "SMOKED" FOR $945 BY PEP BOYS

My 2003 Jeep Liberty Sport wouldn't start. I towed it to Pep Boys (Buford Mall of Ga) 5/18 that night. The next morning when they opened I described the problem and authorized them to make the diagnosis ($89). Pep Boys mechanic came back and said it was the A/C compressor locking the belt causing the car to not start $800+ to replace it. I authorized the repair and left the store. I asked them to call me when it's ready to pick up. They never called so I called them asking for an update. They say "it wasn't the A/C compressor but my compressor was bad so they replaced it." and "that they will continue to work on the problem until they find it." Well........... days later they still hadn't found the problem. I asked for my car to be released to take it to the dealer so a "factory mechanic" can try and figure it out. They said I have to pay $945 to pick the car up. I said, "I don't want their compressor I want my car to start" which is what I asked them for initially. Essentially, I have the same problem I had when I had the car towed there just $945 lighter in the pocket. I called their corporate office on Tuesday 5/20 who said "the manager has 48 to resolve this issue." 48 hrs came and went. I hadn't heard from anyone. 5/23 I went back to the store to pick my car up and have it towed. I called the police. They showed up (3 deep) but couldn't do anything b/c they say it's not a police related issue. I paid the $945 b/c I had no choice and had the vehicle towed to the Jeep Dealer to start all over again. No compensation or even an apology was offered by Pep Boys.
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Author
Location
Atlanta, Georgia
Loss
$945
Review #489630 is a subjective opinion of poster.
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I got tires from pepboys I ordered them online because they were suppose to be but 3 get one free and it had an extra promotion for another discount from the tire company and a 10% discount. I payed online went in to get my tires and they said I had to pay them again I...
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Author
Location
Atlanta, Georgia
Review #450572 is a subjective opinion of poster.
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went to the Merritt Island, Florida PepBoys today. was told they had none of the sale items in stock when you could clearly see items such as motor oil on the shelf. was told if you want the sale items, pay in advance and we will order them, should be here in less than...
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Author
Location
Atlanta, Georgia
Loss
$50
Review #361784 is a subjective opinion of poster.
1 comment
My daughter needed a new fuel pump, relay, and filter. I looked up the parts and the prices are pretty much comparable to Pep Boys...BUT why in the world was the labor alone $500.00???? I honestly think they were just taking advantage of the fact that she was a...
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Anonymous
#523990

Something has changed with pep boys. I have had work done there before, granted way expensive but the job was done right. Another shop may have been a little less. But this ti...

Author
Location
Atlanta, Georgia
Review #335365 is a subjective opinion of poster.