Roughly 6 months ago, I took our 2008 Ford Escape into have the front brake rotors resurfaced and pads replaced. I choose the "lifetime" pads and the work was done within an hour and a half.
I had no problems initially, however, about a week after the work, when I would step on the brakes, the steering wheel began to shake. I took the Escape back for them to look at. One of their mechanics took it out for a short drive, brought it back and said there was nothing wrong with it. I left and sure enough, 10 minutes later, when the brakes were applied, the steering wheel began shaking.
I phone the manager of the store, a Scottie. I explained the problem to him in some detail. He told me that the it's likely that the rotors were warped due to "hard braking." Yeah, he actually said that. I told him that I had never heard of anything like that before and he said that "hard breaking" causes the rotors to warp. LOL!!!
I've worked on cars for years and have purchased many new vehicles in my life and I NEVER heard any dealership tell me that if I brake hard, my rotors would warp.
I will NEVER have any work done at Pep Boys again. Furthermore, I will tell ALL those I know NEVER to have work done or purchase anything whatsoever from that company. They have lousy mechanics and incredibly dishonest or incredibly *** management.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.