Albuquerque, New Mexico
Not resolved
Product or Service Quality

Roughly 6 months ago, I took our 2008 Ford Escape into have the front brake rotors resurfaced and pads replaced. I choose the "lifetime" pads and the work was done within an hour and a half.

I had no problems initially, however, about a week after the work, when I would step on the brakes, the steering wheel began to shake. I took the Escape back for them to look at. One of their mechanics took it out for a short drive, brought it back and said there was nothing wrong with it. I left and sure enough, 10 minutes later, when the brakes were applied, the steering wheel began shaking.

I phone the manager of the store, a Scottie. I explained the problem to him in some detail. He told me that the it's likely that the rotors were warped due to "hard braking." Yeah, he actually said that. I told him that I had never heard of anything like that before and he said that "hard breaking" causes the rotors to warp. LOL!!!

I've worked on cars for years and have purchased many new vehicles in my life and I NEVER heard any dealership tell me that if I brake hard, my rotors would warp.

I will NEVER have any work done at Pep Boys again. Furthermore, I will tell ALL those I know NEVER to have work done or purchase anything whatsoever from that company. They have lousy mechanics and incredibly dishonest or incredibly *** management.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

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New Jersey, United States #878809

You are an ***.If you really are a junior mechanic then you have NEVER read anything on or in the brake pad box.Most likely because you think you know everything.Brake pads need a break in period in which you need to avoid hard braking or guess what,your rotors can warp among other things.New brakes generate more heat under hard braking then broken in brakes and heat causes warping.I am a master certified technician of 32 years and have seen many idiots such as yourself burn up new brakes and blame the technician that installed them.You are not the first *** to do this and no doubt the last.


That's actually true, not in all cases but it can happen. When you apply the brake the pads squeeze on each side of the rotor.

When this action happens it produces friction and friction produces heat.

Now if there is too much heat it can and will warp one of or both faces of the rotor. The other possibility is that the rotor was to thin and the heat was excessive which will cause the rotor to warp.

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