State: Florida Clear all filters (129 of 1580 reviews match)
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1 comment
3.5
Details
After an oil change and tire rotation, I took a little trip an found that I had developed a shake in the steering wheel. I went back the next day to explain the problem and get the front wheels rebalanced but I was told it would cost $60 dollars! as a low-income...
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Anonymous
#1625102

tire rotation has nothing to do with balancing. You did not ask for a rebalance just an oil change and rotation. Now you blame them for the issue which is coincendental but Sh...

Author
Location
Orlando, Florida
Pros
  • Speed of sevice
Cons
  • Secondary issue after service
Reason of review
Secondary issue after service
Loss
$25
Preferred solution
partial refund
Review #1402131 is a subjective opinion of poster.
0 comments
1.3
Details
Went to Pep Boys and was told I needed a new fuel pump along with 5 other items. Quoted me 1600 then brought the price down to 1400. My daughters car and she is away at college so I had no choice. While driving it on the highway two hours after leaving the store the...
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Author
Location
Tallahassee, Florida
Reason of review
Bad quality
Loss
$1400
Preferred solution
Full refund
Review #1264322 is a subjective opinion of poster.
0 comments

Pep Boys in Tallahassee, Florida - Pissed

1.0
Details
I biught 4 tires and paid over 500.00. Rotation is free so I brought the truck back to get tires rotated. Its been 1 hour and my truck is still in front parking space. The garage part had 1 car and my truck still sitting. As customers arrive that are paying for sevice , now garage is full, and I am told at least 2 hours. Dont sell the *** tires if you cant honor your warranty. I am getting ready to make a scene if I have to wait much longer
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Author
Location
Tallahassee, Florida
Reason of review
Order processing issue
Review #1143757 is a subjective opinion of poster.
0 comments
2.5
Details
I'm a ASE certified Technician, holding, at one period of my career, over 30 certifications at once in ASE. I made an appointment for a 2004 Optima Kia to have the brakes serviced. The vehicle only has 18,000 miles on it, but the brake pads were getting low and there...
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Author
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service
Review #1134727 is a subjective opinion of poster.
0 comments

Pep Boys in Miami, Florida - Very Poor Customer Warranty service

1.5
Details
Yes, I was at Store 167 for a Warranty wheel alignment. I made a scheduled appointment via online on Saturday for a 9:am Appointment on Sunday, 07-23-2017. I arrived at the store at 8.50am. At 9:am the maint. Supervisor said it will be 45 to hour before my car is serviced. The alignment bay was empty the entire time at the store. At 10:15, I was stunned to see another vehicle in the alignment bay for service instead of mine. The Maint. supervisor said it was going to be a little longer. I asked for my keys and left the very poor servicing store. I then came back and asked for the Business card. This I will be using to make a formal complaint in as many website and government agencies I can email this store giving low priority to Warranty customers ahead of Paying customers. It is a farce the customer service signs in the store. While chatting, The person said I wasn't responding and quit the chat at Pepboys Website about my complaint. The chatter never responded back. Then I get an email from store 167 saying that they were" sorry I couldn't make the schedule appointment and to reschedule again". This is how Pepboys covers for their negligent customer service. The above description is exactly what I wrote during my initial chat at PEPBOYS website chatting service. I copied it before the chatter disconnected me for not responding.
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Author
Location
Miami, Florida
Pros
  • Various auto products and parts
Cons
  • Low priority for warranty maintenance service
  • Poor service provided
  • Customer service
Reason of review
Poor customer service
Preferred solution
Partial refund on Warranty alignment service
Tags
  • Poor Warranty Maintenance Service
Review #1078176 is a subjective opinion of poster.
2 comments
1.0
Details
The store at 2984 Apalachee Parkway refused to honor the $20 off a synethic oil change coupon today. The coupon was valid and current on the Pepboys website. They had just honored it two days before. But today the new manager stated there's a $15 shop fee to use a...
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Witmer26
#1348766

Yes. The coupon (a different instance as in a new coupon but of the same offer) had been accepted two days before and wasn't set to expire.

Author
Location
Tallahassee, Florida
Reason of review
Pricing issue
Review #1071997 is a subjective opinion of poster.
0 comments

Pep Boys - Customer Care Review from Southwest Brevard Cnty, Florida

1.5
Details
I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my payment. I kindly asked why my passenger side window was down and received no response. I was curious about the window because that window is broken, and I never roll it down. I told him "Before anything I would like to know the total." He said "I don't really know I looked too fast. I saw 23 something but if you enter your card it will tell you... just enter your card and it will show up." I paid for it, and then I asked again why my passenger side window was open. Bobby said that it was open when they got it, which was false. I then asked to speak to a manager and he informed me that he was the manager. I asked one more time, why they would open my window when I just came in for an oil change. Bobby changed his story and said it was company policy to open the windows, and that it was my fault for not informing them about the broken window. The way he talked to and treated me was completely unprofessional and disrespectful. I told him, "because of you, I will not be coming back." No matter how much a customer is paying, one should always be treated with respect. He might have been having a bad day, but that does not excuse the way I was treated. if you are at the front desk talking to people you should treat everyone nicely.
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Author
Location
Southwest Brevard Cnty, Florida
Reason of review
Poor customer service
Review #948635 is a subjective opinion of poster.
0 comments

Pep Boys in Lake Worth, Florida - El peor servicio que he conocido.

Pep Boys (4301 Lake Worth road fl 33461) . Los que dirigen son unos tramposo mentirosos y no se cuanto mas. Lleve un Camioneta del 2013 para cambiarle el aceite y me dijeron que tenia el tapon del carter roto pero no me lo quicieron ensenal cosa que para mi era mentira y cobraron miles de dolares por cambiar el carter.Junto *** la camioneta lleve el carro de mi esposa por una promocion de cambio de aceite por 19.80 dolares y me cobraron $32.33 son unos ladrones.
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Author
Location
Lake Worth, Florida
Reason of review
Poor customer service
Review #895716 is a subjective opinion of poster.
0 comments

Pep Boys in Ocala, Florida - Rip off

I took my jeep to pep boys cause I needed brakes .i explained i was from out of town so ,they told me i needed brakes,rotors needs turning and i need new calipers.it woud be $703.00.i told them to wait i didn't have that kind of money.so,i found someone to do it and they put new brakes and new rotors on there for 250.00.that was wrong of them to charge me that much and i did not need new calipers .now my jeep drivers like new.i will not take my car to pep boys again......
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Author
Location
Ocala, Florida
Cons
  • Tried to rip me off for repairs
Reason of review
Pricing issue
Review #889874 is a subjective opinion of poster.
0 comments

Pep Boys Customer Care Review from Destin, Florida

1.0
Details
I had an appointment to get tires I had already purchased. I was 15 minutes early and was told they were behind an hour and a half. Everytime I do business with these people, it is a cluster f##$. They are rude and have an excuse for everything. My advice to management is get someone who wants to work and can be more courteous to patrons. Dont understand how they can stay in business with their current staff. Ill never be back there again.
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Author
Location
Destin, Florida
Reason of review
Poor customer service
Review #883937 is a subjective opinion of poster.