Orland Park, Illinois
Not resolved
Customer service
Price Affordability
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Bought 3 got one free. OK.

That worked! Also filed an electronic rebate on line for Falken "SUMMER SAVINGS" $50 back tire rebate. Never got it. The tracking shows no record of file!

Well now that's shocking, right? How convenient for them. I still have the original receipt and info I filed. Will be taking it to the store for the manager's response.

In all fairness, the manager at the store on La Grange has been very cooperative on other issues. He is a sport when their company makes an eror, and has compensated me in the past by offering me a free oil change and such.

I think this is a Falken tire issue, not Pep Boys. Time will tell.

Product or Service Mentioned: Pep Boys Oil Change.

Reason of review: Failure to rebate $$.

Monetary Loss: $50.

Preferred solution: $50 + $10 for the trouble of chasing after it..

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