I purchased 4 tires from Pep Boys in Garner, NC. The next morning I got up (at 0200am) to go to work and I had a FLAT tire!
I had to change the tire using my OEM jack & lug wrench while I was in uniform! Later that day, I called the store and got the usual *** from the service manager until I told him that he IS replacing the tire. They replaced the tire. The removed tire had been "dry beaded" (not lubricated during mounting-I know what happened, I sold tires for 20 years) and the bead leaked.
I called their corporate "customer relations" line four times (I wanted to be reimbursed 1/2 of what a tow service would have gotten to install the spare) and I never got a return call. Each time I called, I was promised a return call within 48 hours. On my last call, their Customer relations" operator (Lauren) stated that the "vice president" had decided I was getting nothing. And the resolution was having the tire replaced!
I asked her for the name and contact information for their customer relations director and she said that all she could tell me was that the director's name was "Erica" and that she could not give me "Erica's" contact information, telephone number or last name. What a bunch of low-lifes, hiding behind a telephone operator.
This was my third and LAST set of Pep Boys tires. The products may be decent, but the service is unprofessional and they have NO ETHICS.