Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I ordered Brake rotors and paid for one day delivery. Two days later called their CS line and was promised it would be here that day by 8:00.

Of course that was a lie. Finally got it the following evening but it was the wrong part. Ordered rotors for a Toyota with five lugs they sent me Puegot rotors with eight lugs. Called back and talked to some kid reading from a guide book on how to handle a frustrated customer.

I told him to ship then CORRECT rotors overnight. Talked to his unconcerned supervisor and they said they couldn’t do that because what I had ordered on their website. That infuriated me further because I KNOW what kind of vehicle I own lol.

Anyway they are sending me a return shipping label, which could take 24 to 48 hours then I have to send the French made crap back to their warehouse then they will refund my money. God only knows when that will be

Product or Service Mentioned: Pep Boys Part Replacement.

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