My father purchased a battery from Pep Boys about 2 years ago. He passed away and we were unable to find the receipt.
We went back to the store in San Diego and manager found the record of purchase in computer. We asked for a credit to buy a new battery. Store manager said no since principal buyer is not present. (We showed death certificate.)My mom was present and asked if she could get partial credit, manager says no.
Pep Boys does not stand behind their product. THis is a terrible example of poor customer service.
We went to Costco and their manager gave us a credit for the battery and discount to purchase new battery. We are telling all of our friends and relatives to boycott Pep Boys.