While my car was in for a tire rotation pep boys in Moreno Valley CA scratched my driver side rear bumper. The tech advised me that he would refer the claim to "corporate" , in addition the tech also advised me that I needed new struts and my tires were cupping.
Not wanting to do business with these guys fearing that they would do more damange to my car I shopped around for the struts. I was advised from the Ford dealershop and another repair shop that I did not need new struds and my tires were fine.
Oh and "corporate" has jsut informed me via letter that they have no intention or repairing the scratch on my bumper either! DO NOT EVER GO TO pep boys THEY ARE CARLESS AND A RIPOFF!