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ON FEBRUARY 1OTH I BROUGHT MY CAR TO YOUR SHOP LOCATED IN HATILLO, PUERTO RICO. IT WAS SUPPOSE TO BE A ROUTINE CHECK ON MY 1997 NISSAN PATHFINDER.

I HAD CHANGED THE OILS IN MY CAR IN DECEMBER 2015, BUT THE AGENT AT PEP BOYS SUGGESTED I CHANGE THE OIL, I DIDN'T THINK I NEEDED IT BUT SINCE THE CAR WAS THERE I SAID OK. $661 DOLLARS LATER I GOT MY CAR BACK, AND TWO MONTHS LATER MY CAR STALLED IN THE HIGHWAY. THE TOW TRUCK DRIVER SAID THAT IT HAD STALLED BECAUSE I DIDN'T HAVE ANY MOTOR OIL. I PROCEEDED TO COMPLAINT TO THE MANAGER AT PEP BOYS HATILLO AND HE SAID THAT 5 QUARTS OF OIL HAD BEEN PUT INTO THE CAR.

HE TOLD ME THAT THEY RECORDED ALL THE WORK THAT IS DONE AT THE FACILITY, I SAID I WANT TO SEE THE TAPE. THREE DAYS LATER HE CALLED ME AND SAID THAT THE TAPE HAD BEEN(CONVINIENTLY) ERASED. MY CAR IS NOW SO BAD THAT IT'S NOT EVEN GOOD FOR PARTS BECAUSE OF THE DAMAGE IT SUSTAINED DUE TO THE LACK OF MOTOR OIL. I DEMAND A FULL REFUND OF THE CHARGES AND ADDITIONAL COMPENSATION, I DON'T HAVE A CAR AND I'M A DISABLED VET WHO NEEDS WEEKLY TREATMENT.

I HAVE TO IMPOSE AND PAY MY NEIGHBOR TO TAKE TO MY MEDICAL VISITS. I DO NOT INTEND TO TAKE EXCUSES FROM YOU, I WANT ACTION, IF I DON'T HEAR FROM YOU IN ATIMELY MANNER I WILL FILE A GRIEVANCE WITH THE BBB AS WELL AS LOCAL COSUMER WATCHDOGS.I EVEN PLAN TO GO ON A TV PROGRAM THAT HELPS PEOPLE LIKE MYSELF WHO HAVE BEEN "GYPPED".

I PROMISE YOU THAT YOUR NAME WILL BE MUD......AND I WON'T STOP TILL THIS IS SOLVED. LOOKING FORWARD TO A FAST REPLY, FRANK MIELES.

Reason of review: Poor customer service.

Monetary Loss: $4300.

Pep Boys Cons: Result of my complaint at your shop, Being lied to.

Location: Hatillo, Hatillo

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