Customer taken advantage of by Pep Boys
With 1500 complaints here and only three resolve issues I think it's obvious that pepboys is not interested in working the benefits of customer. Had to take a trailer tire 10 miles to Pep Boys when I had a blowout on the floor interstate yesterday.
The pepboy employee Chris asked what price we were quoted. I said I don't know we just had a blowout on interstate just need to get it replaced. I had called tire Kingdom and they were $65 new installed on the trailer. It was an emergency could not do any different Pep Boys online showed the tire mounted on the rim for $75 on a rim.
After he realized we had no choice he charged $104 for a $35 tire. He told me I could just take my tire back to the interstate to the middle of Orlando traffic if I didnt want to pay that price. That he knew there was a big difference with his price than the competitors. But the corporate set the prices and each company had different prices.
I was shocked because I thought Pepboys was a national chain and they would be competitive and fair. Completely the opposite was true.
I am going to challenge it on my credit card. It is wrong to take advantage of people because they have emergency crisis situation.
Reason of review: Pricing issue.
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hahahaha....where is the floor interstate?