Pep Boys Phone Numbers and Emails

Toll-Free Number:

  • (800) 737-2697
Send Message

Customer Service:

  • (866) 396-8254
    Credit Card
  • (888) 545-8532
    Property Management Maintenance
  • (888) 829-1420
    Rebates
  • (833) 761-6888
    Rebates
  • (888) 418-2298
    Rewards Program
  • (800) 247-3438
  • (718) 651-5950
  • (215) 430-4436
  • (800) 247-3430
  • (888) 515-5201

Pep Boys Emails:

Customer Service
Media
varsity@pepboys.com
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Pep Boys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Pep Boys Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Pep Boys is 8007372697. 72% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Pep Boys may ask you for the following information to identify you as a customer: phone number, order id or address.

View full overview ›

How to Contact Pep Boys Customer Service?

Most Popular Number:

(800) 737-2697
Total calls: 211 Issues resolved: 5 Last call: May 6, 2024

There are multiple to reach Pep Boys customer service through various phone numbers for specific inquiries. For general assistance, call Pep Boys customer care at 1-800-737-2697. If you need assistance with credit card-related matters, you can dial 1-866-396-8254.

For inquiries related to credit card payments, 1-888-545-8532 is the dedicated line. Property management maintenance issues can be addressed at 1-888-829-1420. If you are inquiring about rebates, contact the relevant department using the provided contact details. It's essential to choose the appropriate number depending on the nature of your inquiry to ensure efficient and accurate assistance from Pep Boys' customer service team.

The Pep Boys corporate office is at 3111 West Allegheny Avenue, Philadelphia, Pennsylvania, 19132, United States. Pep Boys corporate address is the central hub for the company's administrative and management operations. The office strategically oversees Pep Boys' business operations in Philadelphia, Pennsylvania, including retail, automotive services, and customer support. Whether for official communications, business partnerships, or corporate inquiries, this address is the point of contact for those looking to engage with Pep Boys on a corporate level. It is essential for individuals or entities seeking to interact with the company at this level to use this specific address for correspondence and meetings.

Pep Boys operates with specific business hours designed to accommodate the needs of their customers. The Pep Boys hours are from 7 AM to 11 PM EST from Monday to Friday. On Saturday and Sunday, Pep Boys opens at 8 AM and closes at 8 PM EST. The business hours allow customers to access their automotive services, products, and support throughout the week. It is important to note that these hours may vary by location. So, it's advisable to check with your local Pep Boys store to confirm their operating hours, especially if you plan to visit a particular branch.

PissedConsumer Club

Contact Information

Pep Boys Website:

Pep Boys Help Center:

Corporate Office Address:

The Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7 AM - 11 PM (EST)

Saturday - Sunday: 8 AM - 8 PM (EST)

More contact details

Fax:

+1(215) 430-4436

Pep Boys Rating Based on 482 Reviews

Rating details

1.7
more details
Customer service
Value for money
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is Pep Boys's Customer Service?

Norman L Sum
Norman L Sum
Feels Disappointed | Jan 06, 2024

It was very long wait for someone to answer .the people I spoke to were polite .it was difficult to reach the right department .customer service at the store was not properly administered .

Read full quote
Pamela S Ddc
Pamela S Ddc
Feels Disappointed | Jan 03, 2024

I couldn't talk to no one

Read full quote
Kaizley Mfk
Kaizley Mfk
Feels Disappointed | Mar 28, 2023

***

Read full quote

Summary of Pep Boys Customer Service Calls

292 TOTAL
CALLS
05:09 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pep Boys?

Staff Question:

  • “Disrespectful Manager very rude and nasty”
  • “Services”
  • “To complaint about their poor service”

Payments and Charges Question:

  • “To make a payment”
  • “To make a payment and cancel the credit card.”
  • “Send rebate”

Product/ Service Question:

  • “Defective product”
  • “I'm broke down in the back of PepBoys Stockton California I have need of a few more days to finish my repair .I need to speak to someone that can give me permission.to do this .I was told they were going to tow my. Ar .this was told tome last night”
  • “My car is now leaking,when It got there it wasn't”

Request for Information Question:

  • “Concerns eith my service”
  • “Check my account”
  • “About my job application?”

Cards Question:

  • “Verify approval on credit card”
  • “Lost card”
  • “Stolen credit card”

Account Question:

  • “Account”
  • “I'm broke down in a PepBoys location Stockton California I'm have ng difficulty accessing my online accounts to get funds to pay for my needed parts .I had permission from the business tobe here to fix my car but corporate is now wanting to tow my c”
  • “I can't find my account number”

Shipping and Delivery Question:

  • “Haven't received my card”
  • “I never received my credit card”
  • “Se me perdio mi tarjeta de credito”

Refund Question:

  • “Refund of Damage Purchade”
  • “Refund”
  • “Online refund”

Employment Question:

  • “Employment history”
  • “As a recent former employer of pep boy i need my last check stub and need to know when my insurance expires”

Return/ Replace Question:

  • “They kept my truck overnight for changing 2 tires and I got suspended from my job”

Other Question:

  • “Coverage of tires”
  • “Tires”
  • “Business in Lakeland Fl placed lug nuts on extremely too tight, and the small branch is out of business now. Called the othe branch on 98 north, but I was advised to wait until Monday! This is an inconvenience to me and my family, thank god we didn”

About

Related Companies

Icahn Enterprises, Just Brakes, Mathis Tire, Auto Plus Auto Parts, Icahn Automotive

Summary

Pep Boys Manny Moe Jack is a public company that was founded in 1921. The company is headquartered in Philadelphia, Pennsylvania. It specializes in specialty retail and automotive repair. It provides auto parts and different services related to vehicles. The tagline of the company is: "Parts, service, and so much more". Pep Boys is actually the chief automotive aftermarket chain in the United States. The company operates in 36 states and Puerto Rico. It has a lot of stores and service bays. What is interesting is that a very long time one of the Pep Boys were depicted with a cigar in the mouth but in the 1990s the cigar was took away in the support of anti-smoking campaign.

Pep Boys reviews and complaints

Pep Boys is ranked 211 out of 1233 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

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