Contact Pep Boys Customer Service
Pep Boys Phone Numbers and Emails
Toll-Free Number:
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(800) 737-2697
Customer Service:
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(866) 396-8254Credit Card
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(888) 545-8532Property Management Maintenance
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(888) 829-1420Rebates
Pep Boys Emails:
How to Contact Pep Boys Customer Service?
Most Popular Number:
| Total calls: 234 | Issues resolved: 5 | Last call: Apr 16, 2025 |
Pep Boys Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pep Boys Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pep Boys is 8007372697. 73% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Pep Boys may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pep Boys Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pep Boys is 8007372697. 73% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Pep Boys may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
People call Pep Boys mainly because of product/ service, staff, payments and charges.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel neutral after talking to customer service representatives.
The best email to contact Pep Boys is contactus@pepboys.com. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Pep Boys Website:
Pep Boys Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7 AM - 11 PM (EST)
Saturday - Sunday: 8 AM - 8 PM (EST)
Fax:
Pep Boys Customer Service Reviews
The mechanic left parts under my hood and got stuck to my accelerator and my car went into the ditch. This needs to be replaced.
Needs to be something needs to be done. It's really cellular customer service number.
Issue me a credit for both invoice's over charges. $503.75 total, same invoice had a charge of $220.17 for outside purchase, invoice does not say what this charge is for?
I did not authorize this purchase or this service. They did not complete this service, the total service was for a broken Door Handle Latch Cable, which they could not get, if they could get it will cost $90.00 plus service to install. I purchased it on line for $27.01including tax and shipping charges. I have all copies of invoices(Pep boys) plus receipt for $27.01 which i paid for the the Door latch cable.
I have all of these receipte's plus my letter to you. I will send all of these invoices and receipt to you at your address at Las Vegas, Nev 89134 or unless You inform me to send it elsewhere.
My phone no. is 210 241 ****, this is also my PepBoys contact no.before that 210 655 ****. I have been with your co.
for a very, very many years, all the way back to the 1990', That has been over 20yrs.
These over charges a never happen until now. Call me & Tell me where i need to send you this ltr.
How Good is Pep Boys's Customer Service?
Summary of Pep Boys Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pep Boys?
Product/ Service Question:
- “Bought a battery at Bells Ferry Kennesaw, GA store and was charged twice on my visa card. Need the credit put back on my card.”
- “Complaint”
- “Damage to my vehicle”
Payments and Charges Question:
- “Coupon”
- Complaint did not complete repair servi e & over charged for repair, and did not complete repair.
- “To make a payment”
Request for Information Question:
- “Reschedule appointment”
- “To talk to someone”
- “My appointment”
Staff Question:
- “Unsatisfactory service”
- “Disrespectful Manager very rude and nasty”
- “Services”
Cards Question:
- “Verify approval on credit card”
- “Lost card”
- “Stolen credit card”
Shipping and Delivery Question:
- “To proved Property Maintenance on your locations”
- “Haven't received my card”
- “I never received my credit card”
Account Question:
- “Account”
- “I'm broke down in a PepBoys location Stockton California I'm have ng difficulty accessing my online accounts to get funds to pay for my needed parts .I had permission from the business tobe here to fix my car but corporate is now wanting to tow my c”
- “I can't find my account number”
Refund Question:
- “Refund of Damage Purchade”
- “Refund”
- “Online refund”
Employment Question:
- “Employment history”
- “As a recent former employer of pep boy i need my last check stub and need to know when my insurance expires”
Return/ Replace Question:
- “They kept my truck overnight for changing 2 tires and I got suspended from my job”
Other Question:
- “Need a tow”
- “Talk agent”
- “Talk a agent”
Compare Pep Boys Customer Service To
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