Contact Information

Pep Boys Phone Numbers

Toll-Free Number:

  • (800) 737-2697

Commercial Services:

  • (800) 247-3438

Credit Card:

  • (866) 396-8254

Customer Service Center:

  • (800) 737-2697

Property Management - Maintenance:

  • (888) 545-8532

Rebates:

  • (888) 829-1420

Rewards Program:

  • (888) 418-2298
  • (718) 651-5950
  • (215) 430-4436
  • (800) 247-3430
  • (888) 515-5201
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Pep Boys Email:

Headquarters Address:

Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States

Fax:

(215) 430-4436

Other Info:

7 AM - 11 PM EST (Monday-Friday),
8 AM - 8 PM EST (Saturday-Sunday)
mediarelations@pepboys.com

Help in Social Networks:

Summary of Pep Boys Customer Service Calls

19 TOTAL
CALLS
79% SUCCESSFUL
CONNECTIONS
05:20 AVG CALL
DURATION
38% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Pep Boys to Ask about:

Payments and Charges Question:

  • “Pay bill”
  • “We're not accept my coupon” , Review # 1349311

Staff Question:

  • “Told me to tow the car in by 8 p. M. And they would fix the radiator I got here 15 minutes early and was not given service now I'm stranded”
  • “PPoor customer service I feel like I was ripped off by Pep Boys in Bayshore”

Account Question:

  • “Balance”

Other Question:

  • “Took my item I paid for and my receipt”
  • “Wrong steering wheel adapter” , Review #1274018

Pep Boys Rating Stats

1.7 out of 5 stars
based on 348 reviews
See all 1569 reviews

Rating trend

About

Pep Boys Delivery Policy
Pep Boys Terms of Service
Pep Boys Privacy Policy
Top Pep Boys Services

Oil Change, Car Repair, Rebate

Top Pep Boys Products

Website, Oil Change Coupon

Pep Boys Pros and Cons

Pros: Convenient location, Price, Personnel, Comfortable waiting room, Good service

Cons: Customer service, Poor service provided, Store staff, Poor service, Attempt to overcharge

Summary

Pep Boys Manny Moe Jack is a public company that was founded in 1921. The company is headquartered in Philadelphia, Pennsylvania. It specializes in specialty retail and automotive repair. It provides auto parts and different services related to vehicles. The tagline of the company is: "Parts, service, and so much more". Pep Boys is actually the chief automotive aftermarket chain in the United States. The company operates in 36 states and Puerto Rico. It has a lot of stores and service bays. What is interesting is that a very long time one of the Pep Boys were depicted with a cigar in the mouth but in the 1990s the cigar was took away in the support of anti-smoking campaign.

Pep Boys reviews and complaints

Pep Boys is ranked 200 out of 2567 in Service Centers and Repairs category

Area Served

USA

Payment Methods

VISAMasterCard

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Pep Boys Stats

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Number of Calls

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