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Contact Pep Boys Customer Service

How to Reach a Person at Pep Boys

Verified Contact Information

Toll-Free Number:

  • 1-800-737-2697
Call customer service
Send Message

Customer Service:

  • 1-866-396-8254
    Credit Card
  • 1-888-545-8532
    Property Management Maintenance
  • 1-888-829-1420
    Rebates
  • 1-833-761-6888
    Rebates
  • 1-888-418-2298
    Rewards Program
  • 1-800-247-3438
  • 1-718-651-5950
  • 1-215-430-4436
  • 1-800-247-3430
  • 1-888-515-5201

Pep Boys Emails:

Customer Service
Media
varsity@pepboys.com
Opt-out of Marketing Emails

Pep Boys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Pep Boys Phone Number
1 (800) 737-2697
Average Calls duration
4 minutes
Most Popular Pep Boys Email Address
contactus@pepboys.com
Issue Resolution Rate
Low (7% reported full resolution)
Pep Boys Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Pep Boys Customer Service?

Most Popular Number:

(800) 737-2697
Total calls: 258 Issues resolved: 5 Last call: Apr 6, 2026

There are multiple to reach Pep Boys customer service through various phone numbers for specific inquiries. For general assistance, call Pep Boys customer care at 1-800-737-2697. If you need assistance with credit card-related matters, you can dial 1-866-396-8254.

For inquiries related to credit card payments, 1-888-545-8532 is the dedicated line. Property management maintenance issues can be addressed at 1-888-829-1420. If you are inquiring about rebates, contact the relevant department using the provided contact details. It's essential to choose the appropriate number depending on the nature of your inquiry to ensure efficient and accurate assistance from Pep Boys' customer service team.

The Pep Boys corporate office is at 3111 West Allegheny Avenue, Philadelphia, Pennsylvania, 19132, United States. Pep Boys corporate address is the central hub for the company's administrative and management operations. The office strategically oversees Pep Boys' business operations in Philadelphia, Pennsylvania, including retail, automotive services, and customer support. Whether for official communications, business partnerships, or corporate inquiries, this address is the point of contact for those looking to engage with Pep Boys on a corporate level. It is essential for individuals or entities seeking to interact with the company at this level to use this specific address for correspondence and meetings.

Pep Boys operates with specific business hours designed to accommodate the needs of their customers. The Pep Boys hours are from 7 AM to 11 PM EST from Monday to Friday. On Saturday and Sunday, Pep Boys opens at 8 AM and closes at 8 PM EST. The business hours allow customers to access their automotive services, products, and support throughout the week. It is important to note that these hours may vary by location. So, it's advisable to check with your local Pep Boys store to confirm their operating hours, especially if you plan to visit a particular branch.

PissedConsumer Club

Contact Information

Pep Boys Website:

Pep Boys Help Center:

Corporate Office Address:

The Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7 AM - 11 PM (EST)

Saturday - Sunday: 8 AM - 8 PM (EST)

More contact details

Fax:

+1(215) 430-4436

Summary of Pep Boys Customer Service Calls

352 TOTAL
CALLS
03:51 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pep Boys?

Product/ Service Question:

  • “I need some paper work from a pep boys that is closed”
  • “Complaint”
  • “File a complaint”

Payments and Charges Question:

  • “Fraud alert”
  • “Military discount on my purchase 15 minutes ago”
  • “To contest my bill I was overcharged”

Request for Information Question:

  • “I have made a blank trip to a Pep Boys because the agent who answered the phone gave me the wrong information and I need to report this so you all can train your step on how to proceed and have correct information for the customer if I don’t speak”
  • “My car has been at Pep Boys for 4 days and I'm talking about my car's warranty, but Pep Boys hasn't communicated with my warranty.”
  • “And they had my car since June 8 they called me wants to tell me what was wrong with it. I pay $1500 that was not the issue. I need to speak with somebody because they still have my car.”

Staff Question:

  • “Unsatisfactory service”
  • “Disrespectful Manager very rude and nasty”
  • “Services”

Cards Question:

  • “Crédit card”
  • “Verify approval on credit card”
  • “Lost card”

Shipping and Delivery Question:

  • “To proved Property Maintenance on your locations”
  • “Haven't received my card”
  • “I never received my credit card”

Account Question:

  • “Account”
  • “I'm broke down in a PepBoys location Stockton California I'm have ng difficulty accessing my online accounts to get funds to pay for my needed parts .I had permission from the business tobe here to fix my car but corporate is now wanting to tow my c”
  • “I can't find my account number”

Refund Question:

  • “Refund”
  • “Refund of Damage Purchade”
  • “Online refund”

Employment Question:

  • “Employment history”
  • “As a recent former employer of pep boy i need my last check stub and need to know when my insurance expires”

Return/ Replace Question:

  • “They kept my truck overnight for changing 2 tires and I got suspended from my job”

Other Question:

  • “Savings plan”
  • “Tire and road safety”
  • “Caradvise”

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