Pep Boys Phone Numbers and Emails

Toll-Free Number:

  • (800) 737-2697

Customer Service:

  • (866) 396-8254
    Credit Card
  • (888) 545-8532
    Property Management Maintenance
  • (888) 829-1420
    Rebates
  • (833) 761-6888
    Rebates
  • (888) 418-2298
    Rewards Program
  • (800) 737-2697
  • (800) 247-3438
  • (718) 651-5950
  • (215) 430-4436
  • (800) 247-3430
  • (888) 515-5201

Pep Boys Emails:

Customer Service
Media
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Pep Boys Contact Information

Pep Boys Website:

Pep Boys Online Chat:

Corporate Office Address:

The Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7 AM - 11 PM (EST)

Saturday - Sunday: 8 AM - 8 PM (EST)

Fax:

+1(215) 430-4436
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Pep Boys Rating Based on 450 Reviews

Rating details

1.8
more details
Customer service
Value for money
Product or Service Quality
Price Affordability

Rating stats

Rating trend

Summary of Pep Boys Customer Service Calls

142 TOTAL
CALLS
05:09 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pep Boys Customer Service?

Payments and Charges Question:

  • “Pay my bill”
  • “Rebate”
  • “Payment”

Staff Question:

  • “Issue about car repairs from car recall wiork refused by Bob manager”
  • “To complaint about their poor service”
  • “Customer service & corporate policy”

Cards Question:

  • “Lost card”
  • “Rea e lost card”
  • “I loss my pepboys creditcard”

Account Question:

  • “Commercial account”
  • “I can't find my account number”
  • “Balance”

Product/ Service Question:

  • “Employee crashed car”
  • Defective product
  • “Damage to my vehicle”

Request for Information Question:

  • “Employy question”
  • “About my job application?”
  • “My daughter was like to about a tire”

Shipping and Delivery Question:

  • “To get the damage paid for from an oil change I received from your company”
  • “I never received my rebate card.”
  • “Where is my rebate”

Refund Question:

  • “Online refund”

Employment Question:

  • “As a recent former employer of pep boy i need my last check stub and need to know when my insurance expires”

Return/ Replace Question:

  • “They kept my truck overnight for changing 2 tires and I got suspended from my job”

Other Question:

  • “Dispute letter I wrote”
  • “Mechanic negligence”
  • “Servicio por cita”

About

Pep Boys Delivery Policy
To read more: https://www.pepboys.com/customer-care/policies/shipping
Pep Boys Terms of Service
To read more: https://www.pepboys.com/customer-care/policies/terms
Pep Boys Privacy Policy
To read more: https://www.pepboys.com/customer-care/policies/privacy
Pep Boys FAQ
To read more: https://www.pepboys.com/customer-care/faq
Top Pep Boys Services

Oil Change, Car Repair, Rebate

Top Pep Boys Products

Coupon, Website, Oil Change Coupon

Pep Boys Pros and Cons

Pros: Convenient location, Comfortable waiting room, Price, Good service, Personel

Cons: Customer service, Poor service provided, Poor service, Attempt to overcharge, Un-skilled mechanics

Related Companies

Icahn Enterprises, Just Brakes, Mathis Tire, WestPoint Home, Icahn Automotive

Summary

Pep Boys Manny Moe Jack is a public company that was founded in 1921. The company is headquartered in Philadelphia, Pennsylvania. It specializes in specialty retail and automotive repair. It provides auto parts and different services related to vehicles. The tagline of the company is: "Parts, service, and so much more". Pep Boys is actually the chief automotive aftermarket chain in the United States. The company operates in 36 states and Puerto Rico. It has a lot of stores and service bays. What is interesting is that a very long time one of the Pep Boys were depicted with a cigar in the mouth but in the 1990s the cigar was took away in the support of anti-smoking campaign.

Pep Boys reviews and complaints

Pep Boys is ranked 210 out of 1761 in Service Centers and Repairs category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

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