4311 Montaño Rd NW, Albuquerque, NM 87120, USA
Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

You guys have the worst customer service I have ever witnessed. The manager at your location 4311 Montano RD Albuquerque, NM I believe his name is David Colon refused to look at my car after I stated that it was shacking at 55 MPH.

They had done a wheel alignment for me several months ago but he refused and blamed the company where I bought new tires from. His reason for refusing to check my car was that they don't know how to balance tires. Hard to believe that coming from a well respected company like Discount Tire. I have used them for over 20 years and have never had a problem not resolved professionally.

I used Pep Boys once and this is what I get. This manager is a joke and a loser and an embarrassment to himself and to Pep Boys.

Product or Service Mentioned: Pep Boys Manager.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Pep Boys Cons: Customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You May Also Like