You guys have the worst customer service I have ever witnessed. The manager at your location 4311 Montano RD Albuquerque, NM I believe his name is David Colon refused to look at my car after I stated that it was shacking at 55 MPH.
They had done a wheel alignment for me several months ago but he refused and blamed the company where I bought new tires from. His reason for refusing to check my car was that they don't know how to balance tires. Hard to believe that coming from a well respected company like Discount Tire. I have used them for over 20 years and have never had a problem not resolved professionally.
I used Pep Boys once and this is what I get. This manager is a joke and a loser and an embarrassment to himself and to Pep Boys.
Product or Service Mentioned: Pep Boys Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Pep Boys Cons: Customer service.