Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

Went in for a simple transmission fluid change, only to get a call to come pick up my car bc they did not have have the correct adapter since they say my car did not have a dipstick which is clearly located right behind the oil dipstick. Technician was too incompetent to even find the righ Dipstick. It’s amazing these people are employed to work on cars.

Product or Service Mentioned: Pep Boys Oil Change.

Reason of review: Bad quality.

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Always change my own oil.... ATS all plastic, can find jucking points.So........... Went to Pep boys....Very competant service, hewing into the store to carry ouy 5 qts of MOBILE - 1 That in itself sold me....You may never know what those drvi-in oil change places are putting in your car - NEVER


I will never go to pep boys. If they even bother to look at you it’s a miracle.

The employees are all in a group talking to each other and ignore the customers. And if you can get someone’s attention they talk down to you There are too many other places to go where they wNt your business

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