Latest review first
Pep Boys - They damaged something in order for me to return
I went there for an oil change, the one in Miami, off Flagler Street. The "manager" always used to say I will give you a 10% discount, so the day after the "oil change" my car started to drive slow and I had no power, I called a friend mechanic, he said "someone" had unscrewed a hose, something he fixed with his bare hands, and of course it was the PepBoys that did it so I would return the next day and probably charge me $200 for just tightening a tiny screw. I never went back! Thieves!
My wife experience with pep boys in Forest Park, Illinois
In mid June my wife has taken her honda to the pep boys in Forest Park, Illinois for questions she had with tires. The women at the store Ivonne has been very honest with my wife in regards what she needed done with the tire. Since then my wife has selected this Pep Boys to have maintenance perform on her vehicle, my vehicle and my sons. Ivonne and Alex always had the customer being first and for most on there mind no matter if we di not do business with them in the past. Both of them need be congradulated on their dedication to the company. Thank You Now you have a new customer Mr.Vance
I have used the Auburn Pep boys for several years now. I have always been treated well until today. I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the...Read more
I didn't like
- Level of dishonesty at this store
I got my tire changed in February 2018, today one tire came off the rim, after examination in Pep Boys shop, nothing seemed to be wrong with the tire besides that they were pieces of shread rubber inside the tire, the outside looked perfectly normal. Pep boys didn't...Read more
Pep Boys - REBATE CARD FEE
REBATE CARD HAS A MONTHLY MAINTENANCE FEE OF THREE DOLLARS. THAT'S ABSURD.
Pep Boys in Sterling Heights, Michigan - Over charging
I called pep boys in Eastpointe michigan about 2 front struts on my car just the struts, i had a quote of 85.00 dollars per side and 45.00 dollars per side for labor. I asked can i get it done today he said let me check phone goes dead i call back and give the same info again and it jumped from 260.00 dollars without the alignment to over 700.00 dollars, i said no thank you and called another pep boys on vandyke in sterling hts. And they gave me an even higher price so i said thats ok and the person on the phone tried to justify the price and in mid conversation they said it was because it was a hatch back. They are only doing 2 front struts and the alignment.
Pep Boys - Sales & Rewards codes DON'T WORK!!
Codes DONT WORK sales, rewards
Pep Boys - I am a former employee service writers over charge
I had my car towed to pep boys and told service that i didn't need a diagnostic test for my car new battery new alternator new starter the car set for a year with out being started so gasoline is contaminated all it needed was to start all they needed was to pump old gasoline out and start i know that the service writers get commission for their write ups i don't appreciate price gouging
Pep Boys - Bad oil change service
Twice I had an appointment for a oil change, seemed like the mehcanic did not show up to work Had to cancel. Bad customer srvice.
I was at this this location on this day 11/29/2018 to have my 2003 Camry serviced (oil changed) and one of the associate who is dealing with me told me that tire rotation is included in the price already. He told me that it will take an hour for me to wait because of...Read more
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