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Took my 2005 Dodge Caravan in for an oil change. I was told my PA inspection sticker was due within 5 days. In order to pass inspection I would have to replace windshield wipers and rear tail light. I told him give me my keys and couldn't get out of there fast enough....
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1.3
#1125658
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The usual rear break cylinder is leaking , 2 days im waiting for my car then they inform me in addition to the 650 for the job another 200 is neaded incase a line is broken, i carefully inspected the cylinders before taking it there and saw no leaks ... i told them to...
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1.0
I didn't like
  • Unreal how there still in business
#1125226
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On 7.29.17 I had $726.09 in work on my 2001 Nissan Sentra done at the Redlands Blvd Pep Boys in Redlands, CA. The car was not running properly after the work was done, so I took the car to another shop for a inspection. I was ripped off by the Pep Boys Techs at this...
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I liked
  • Prices
I didn't like
  • Failure to be clear to customer
  • Illegal actions
  • Lie about work needed
#1120878
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Pep Boys - Unacceptable customer service

Pep Boys
#1090031
I have been a Pep Boys customer for over 20 years. I made an appointment for an oil change at the South Orange Blossom Trail store in Orlando for 8:30 on Saturday morning. Once I arrived they told me it'll be 1 to 1 1/2 wait. How could they be behind that far so early in the morning?
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Pep Boys - Been 2 months, still waiting for refund

Pep Boys
#1088100
1.1
Details
For 2 months, when I call, they tell me it's been process. It doesn't matter who you talk too. $149.00
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Pep Boys - Never again

Pep Boys
#1085724
Had a apintmemt. The pet boy employe told me still 1.5 hrs .left came back in two and still wated another 3 hrs never again. 4.5 hrs. Est. Time 45 min
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Management at pep boys

Pep Boys
#1082719
Much of the management at this company treat their employees and customers badly and talk about them behind their backs. Their products and service are below average and overpriced. I suggest you do business at another auto store. I have had several bad experiences at the Salisbury Maryland store.
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Pep Boys - Rewards program and useless gimick. cost me more than it helped
Pep Boys - Rewards program and useless gimick. cost me more than it helped
I moved to a new towm, and was unable to find an honest shop. Also unable to find anyone willing to recommend a shop, I took my truck to pepboys. While there, I signed up for the rewards program to provide myself some security with my aging vehicle. Since that time, my...
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#1117318
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101117 Third visit to have battery installed correctly.Costinge more than $100.00 in road side assist ance plus $116.00 for new battery..First time asst, to get me to pep boys, new battery installed. Sec time, 3 weeks later, new battery and new neg cable plug...
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1.0
#1114198
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Called made an appointment for the Glenolden store, phones has been sent over to the Brookhaven store. but no one had mention that so I went to Glenolden and they are closed down, under repair. When I called the number I called yesterday and ask why I am here if you...
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#1106412
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Pep Boys - $500 serpentine belt
I loaded my box truck from Medina Ohio full of donations for small town in Sargent Texas for Harvey victims. My sister and I drove down there to deliver these people food diapers baby wipes water clothes shoes Etc. When we got to North Little Rock my truck was...
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Anonymous
Walk-In

So you got the belt for $25 and mobile mechanic installed it for free? A MOBILE MECHANIC FOR FREE? And thats how Americs should be? Wtf...$500 serpentine belt replacement seem...

Anonymous
Anonymous

"lightweight overheating"thought i was familiar with common automotive terms...never heard of that

1.0
#1097636
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I made 4 trips to pep boys in Dover De. during the week of Aug.14-18 2017. My first trip 4 hrs. before they tell me what is the matter with my vehicle. They then tell me that they will need to order the parts for my car. I return the following day and wait 6 hours as...
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1.4
#1091449
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I had maintenance performed on my car and it required writing two checks. I have more than enough in the account to cover the checks but the second check will not go through and is returning 'declined'. What do the business and I do? I am assuming it is a security...
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4.8
I liked
  • Good service
  • Staff were knowledgable
I didn't like
  • Waiting room
#1090171
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My 85 year old mother took my deceased dads truck to pepboys wasnt getting gas. They kept it 9 days never called her once. charged her 500.00 and ran worse than when we took in. Had it towed to another shop to find out they had installed parts wrong, the new shop...
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1.0
#1088653
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