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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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WONDERFUL CUSTOMER SERVICE My husband and I have been to this Pep Boys several times and have nothing but wonderful customer service every time. We bought our tires, had our breaks done and bought a battery that we took back a year later because we couldn't get it to charge. When we walked in with it the guy at the counter went right on back and got us another battery no questions asked. They are the best. The Pep Boys on the Beach are the ones... Read more

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Just spent over 1.500 at pepboys harligen, put my car in for not starting. They did everthing to it except fix starter, put a battery in I didn't need, put in relay switch I didn't need. Charged me 626.00 and car still didn't start. So they tap the starter got it started for me and took my money. And sent me on my way. I will never go back to Pep boys again.

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  • From mobile
  • Jan 07
  • by anonymous
  • #987336

Pep Boys in Santa Fe is absolutely terrible. Took 4 days to get a simple part. First the genius ordered the wrong part they never called to tell me any status. Do not go there.

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Went to Pep Boys at 701 Rt 440 Jersey City to change my front break pads. First visit seemed ok, they told me that the rotors needed to be machined for optimal break pad contact. I went back next week for 30k waranty maintenance thats when fishy stuff happened. Representative called me to notify me that the front and back rotors needed to be replaced as well as the pads! I've told her that i've done the front break at their location last week... Read more

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Got new tires put on and their alignment machine was broken. Told me they would call me as soon as it was fixed. Three weeks later, I still had not received a call telling me to come back, that the machine was fixed. I dropped in and the alignment machine was fixed. Why didn't anybody call me? Oh I don't know. Still charged me full price. They are so unprofessional. I will never go back to them. As I'm waiting in their waiting room, I noticed... Read more

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  • From mobile
  • Jan 01
  • by anonymous
  • #983310

I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.

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  • From mobile
  • Dec 30, 2016
  • by anonymous
  • #982397

Spend over $750 to replace 4 tires, took all day, more than 6 hours, call and tell me 2 of the stuns( screws for the tire nut) broke, cost another $100, BTW my car only 2 years old, then my hand brake not working, have to go back next day, I will not go there again. NOT SATISFIED AT ALL

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I carried in 4 brand new tires on rims to be dismounted and mounted on the rims on my car. I was charged $96-$98 for this and the wait was longer than estimated. I paid and made it less than 100 yards and my right front tire was completely flat. I was now on the other side of the one way street so I pulled over into the closest lot and put the donut on while my 2yo daughter sat in the car. After bringing the car back in, they checked it and... Read more

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this place sucks dont bring your car there unless its like the end of the world really they have a tv so u can get lost in the waiting time as you wait i waited 90 mis just to have the engine light checked and then said i had to go and the manger of the store was like ok lol no sorry no what is the matter go back to the middle east or where ever the *** u come from u ***. this place is a joke joke joke joke joke joke joke joke joke joke joke... Read more

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On 12/10/16 I went to Pep Boys to have tires installed. The following day My light came on for suspension fault the light later went back off...Then it returned again. I was driving on the highway on 12/13/16 and my car shook I thought the tire was about to come off I was afraid for my life then all my lights came on such as abs, emergency brake, brake light, check engine light, suspension fault, tire pressure, my odometer stopped working and... Read more

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