filters
state:
Show
city:
Show
product:
Show
Had the left front wheel bearing replaced on my 1999 Toyota Corolla. 6 months later and less than 10,000 miles. (it's my work car for field service), familiar grinding , airplane taking off noise from left front wheel well. Yup ... wheel bearing again. Pep Boys...
Read more
1.7
I didn't like
  • Poor work
#1080909
Reply to reviews
My son dropped his truck off to get an oil change and find out what was making a clicking noise in the front of his truck. We were told it was a very serious problem and needed to be fixed. Pep Boys told us that he needed lots of work done. Their estimate was for...
Read more
#1080268
Reply to reviews
i have bought probably 100 batteries at pep boys over the years none of these wretched pro start batteries last more than 2 years, and the warranties they offer nobody employed at pep boys can tell you how they are pro rated i have waited a week for store managers,...
Read more
1.0
I didn't like
  • Rotten quality and poor customer service
#1078706
Reply to reviews

Management at pep boys

Pep Boys
#1082719
Much of the management at this company treat their employees and customers badly and talk about them behind their backs. Their products and service are below average and overpriced. I suggest you do business at another auto store. I have had several bad experiences at the Salisbury Maryland store.
Comment
Show

Pep Boys - Horrible Experience

Pep Boys
#1074942
1.0
Details
They told me my air conditioner had a small leak. $99 to fix. $700 later and it still doesn't work. They kept it for three days and kept naming different parts that were messed up. Called it a "catastrophic event". Got the district manager involved. He was a *** as well. HORRIBLE PEOPLE. LIARS. THEIVES.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website

Pep Boys - Car in worse condition.

Pep Boys
#1063017
I took my car for a fluid diagnostic check, checking for fluid leak. There was a leak coming out of the water pump. I paid over 1,000 for the part and labor. The next morning all the antifreeze from reservoir was gone.
Comment
Show

Pep Boys - Bad work

Pep Boys
#1046861
1.8
Details
Very poor service spent 2000 dlrs. A lot of wasted time. I'm totally frustrated
Comment
Show
Customer service
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
Yes, I was at Store 167 for a Warranty wheel alignment. I made a scheduled appointment via online on Saturday for a 9:am Appointment on Sunday, 07-23-2017. I arrived at the store at 8.50am. At 9:am the maint. Supervisor said it will be 45 to hour before my car is...
Read more
1.5
I liked
  • Various auto products and parts
I didn't like
  • Low priority for warranty maintenance service
  • Customer service
  • Poor service provided
#1078176
Reply to reviews
AC was out, they charged excessively for it, said the fuel pump was broken, which was ridiculous, so they took that charge off. Foolishly I paid their excessive charge of over $1,000. Fool me once. Two days later car was overeating when idling. They wanted $2,700 for...
Read more
#1077591
Reply to reviews
Sirs: On July 1, 2017, I brought my 2 1/2 year old BOSCH battery into the Corona Pep Boys for testing and the salesperson, Andrew, said another battery was being tested and it would be a while before they would be able to test mine. Since it would be near closing time,...
Read more
1.8
#1074403
Reply to reviews
The store at 2984 Apalachee Parkway refused to honor the $20 off a synethic oil change coupon today. The coupon was valid and current on the Pepboys website. They had just honored it two days before. But today the new manager stated there's a $15 shop fee to use a...
Read more
Witmer26
Witmer26

Yes. The coupon (a different instance as in a new coupon but of the same offer) had been accepted two days before and wasn't set to expire.

Anonymous
Anonymous

Did you happen to read the fine print? A lot of these coupons hope people won't read it as many say "at participating locations only"

1.0
#1071997
Reply to reviews
I bought an item on line for my truck in November 2016. Because of the weather I did not take the part to my mechanic until March 2017. The item was the wrong size. I went to a local pep boys and was given first a run around and then issue a fed ex from to return the...
Read more
Anonymous
Anonymous

Its not Pep Boys mistake( no I do not work for them). You ordered on line, you read the description for the order on line, you made the mistake, not them. Yes, most retail p...

#1071539
Reply to reviews
While doing a simple oil change, they failed to secure the radiator cap. While my daughter drove on the interstate the cap blew off and the engine seized up. They gave me the run around for a week then denied any responsibility. They lied to me, misled me, and ignored...
Read more
Anonymous
Anonymous

Why as the radiator cap removed for an oil change ?Your accusations border on libel without more proof.

#1068855
Reply to reviews
On April 15th of this year 2017, I took my 2002 trailblazer to Pep Boys because the Abs light came on and needed for them to do a diagnostic on what could have caused it! They literally broke the computer on the truck and kept my truck for a whole week and charged me...
Read more
#1067319
Reply to reviews