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6 comments

after taking my truck for a diagnostic check up they said i needed new injectors which i paid for 700.00 plus dollars this a 1-day part change now have been in shop for a total of 1week plus now i am t-off they said i have some other problems now. i do some minor work myself and i know the bs when i here it. do diagnotic check they said they did which i know is bs in which i caught the mng in a lie truck is do today to replace 3-sensor lets see if they can figure the problem out .

tired of the bs last time i will deal with pep poys!!!!!!

Monetary Loss: $736.

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Anonymous
#152295

Rule of the day; when dealing with Pepboys you must always call ahead and speak to the same manager and request the same tech.

This will ensure that you get the level of service a "repeated customer" deserves. If you have the same tech working on your vehicle you wont get unnecessary recomendations and maintenance will be done as needed. Also, any issues you have with the repairs will be easy to solve, the same person is working on it and the process is faster, there's ownership on his part.

As a former Manager in the industry, I have given this advice to friends and family and their experiences with these types of facilities have improved. It takes some extra steps to set up, and maintain, but this is your best bet at getting it done right or solved quickly. This will not solve all of your issues, nothing will, it will just make them easier to deal with. Good luck.

Anonymous
#152048

How can your car run without parts? If your cars need a part to be replaced, and u don't know how. Who do u think your going to run to?

Anonymous
#136945

You are correct--Parts changers for sure! Never will I take my vehicle in there again.

Anonymous
#136588

CORRECTION NOT ALL PART CHANGERS. 1 OR 2 MASTER TECH IN EACH SHOP AND THE OTHER 13 GUS ARE PART CHANGERS....

HA HA BREATH ITS A FUNNY....FOR FREE. ALL BIG RETAILERS ARE THIS WAY. FIND A GOOD PRIVATE SHOP AND ASK TO SEE CREDENTIALS OF ALL TECHS. GET YOUR WALLET READY.

A GOOD TECH WILL TELL YOU EVERYTHING HE SEES WRONG RELATED TO COMPLAINT AKA ROOT CAUSE. WHEN THEY DONE WITH CAR YOU WILL MISS PEP BOYS.....

Anonymous
#134947

cars are complicated...if you had a brain you would be working om it your self. so funny how you are the one who neglects your car and bring it in long after the problem starts and expects them to perform miracles.

has any one on here ever heard of scheduled maintaince.

"um yeah i did an oil change last year" is NOT maintaince you crybabies! :cry

Anonymous
#134692

I used to be a good pep boys customer but am having trouble in believing in them any more.

They have screwed up so many jobs for me I am scared to take any work to them now.

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