I had my car towed to Pep Boys in sterling heights because it wouldn't start. They charged me a "crank no start" fee of $97 when all they did was crank on it over and over until the battery died, they did no actual work to my car.
They also failed to put my engine cover back onto my engine, so i called the store to see if they still had it and the manager said "I don't know, maybe." I then had to drive 40 minutes to the shop where, sure enough they had it. By far the worst "service" I have ever experienced.