Went in with issues on my Saturn AC. The control module wasn't working and they ran a diagnostic and said it must be replaced...That was $325 + labor.
They called and said car was ready and when I went to store they brought out car and said "thank you". I went to turn on AC and NOTHING! Can't believe they didn't check to see if it was working. I went back in and they said they would look at it again.
The next day they said I needed a new fuse panel...$400 + labor. At that point I said no way give me my car and I will take it to GM dealer (the experts).
Well guess what Pep Boys???It was a fuse you idiots...a frickin' $10 fuse. Needless to say you will never get my business again, and I will make sure to let everyone I know not to ever shop your locations!!!
Monetary Loss: $400.