Just took my mothers car to have front end alingment and tires rotated today on aug 15 2012. They will not rotate the tires because of too little thread depth.
They are just rying to sale new tires. Asked could i pay for a tire rotation and was told no its free. What ever i callded back to tell them to not even perform the work we are coming to get the car but of course they already started on the job so they say. I will never recommend pep boys to anyone or take any of my cars or families cars there ever again.
They lie and just try to sale things you dont need. Sorry services. Sorry customer service.
Tried to call the complaints deparment and talk to a service rep and the call could not be connected 3 times in a row but when trying to schedule any thing else it went thru first try. WTF you will loose a whole lot of business doing this BS.
Product or Service Mentioned: Pep Boys Tire Rotation.