State: California Product: Pep Boys Car Repair Clear all filters (6 of 70 reviews match)
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Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
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Author
Location
Los Angeles, California
Service
Pep Boys Car Repair
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
Review #1349112 is a subjective opinion of poster.
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Pep Boys - Deceptive Service Desk Manager

2.7
Details
PEPBOYS BROADWAY AVE CHULA VISTA CA. 11/29/2016. For front end suspension repair 2008 VW Beetle Conv. 2.5L. The estimate went from 19.99 at 0939 am to $911 with nothing written to nearly $1900 at 630pm. WRONG AND NOT FAIR Checked vehicle in for noise front Driver side when in speed dips, bumps. Desk manager Mark handled arrival. Courteous at first. Told 19.99 to inspect the car and latervwe work that out if work is done. 1st problem is naturally if work is done, the inspection fee would be dropped. Wrong ! Tech did the Inspection. Said the lower tie rods were loose and needed replacement, along with balljoint {small}. It was also recommened to change the strut unitls and strut mounts. On the screen was the estimate. And as use to be the norm, as if all the work was to be done. I clearly asked how much for the repairs and stated by the desk manager he said $911. I mentioned on the screen was an alignment. But I was already covered 5 year plan. He said he would remove it. Then said it will be just under 900. I said ok. Asked if I needed to sign the estimate. He said no. STRANGE Pepboys always had a clearly written estimate. TECHNICIAN SHOWED loose lower control bar. Struts looked ok, no leaks or heavy worn. But ok change. I left cameback at 1pm. Problem. The monro spectrum struts did not fit. The lower end strut was way too large- but they had another but it would not be in until 5 or 6 pm. The manager did not want to call vw or around but did with my insistence. He found another strut unit and sent someone to get them. The parts arrived and service continued. The rep left and turned over to a desk service rep. The car was put on the alignment rack and when done. I went to checkout expecting a bill for 800 plus. Oh no, after being asked what i was quoted and said a little over 800. He said we had a problem. He quoted nearly $1900. No way! He went to another computer and worked some numbers. Took off the 19.99 and some overpriced lefetime warranties, took off the alignment but alignment labor for similar amount. Did not honor 50% off strut installment as advertized. Said he drpped it by 20% {actually dropped warranty overages for struts and control arms}. … it was reduced to 1300 plus. Refused to discuss further refused to have store manager cone and review saying we already talked to a manager on the phone. Refused military discount as always provided. Horrible way to treat customers.
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Author
Location
Chula Vista, California
Service
Pep Boys Car Repair
Pros
  • 4 service desk reps but onlu 3 mechanics
  • Mechanics demonstrating problems
Cons
  • No written estimate
  • Service lack of folowing pepboys standards
  • Inflating final bill not agreed upon at estimate
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Review #964476 is a subjective opinion of poster.
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Pep Boys - Service and repair

had my vw bug towed to PepBoys Oceanside (Plaza) for a broken heater hose connector after they replaced it said the car was over heating, strange because I had a new radiator with hoses installed 30 days ago, they came back and admitted three times that they miss diagnosed the problem and would take care of it no charge this was said by two managers and one store manager. 6 weeks later I pick up my car some how the battery was completely dead so bought a new one, *** in my car and the speedometer does not work, took it back, they said they will look into it and fix it well over two months later manager calls said it is the cluster i need to pay 1,500.00 to fix it..Strange there was never a problem with it. When I make a mistake or mess up I admit it and fix it on my dime that is the right thing to do.. So I take in my car in for a cracked connector and paid for that and get back a car I cant drive because I cant tell how fast im going unless i paid them 1,500.00 I demand to be compensated for there inability to fix my car correctly the first time!!! Henry, Oceanside CA
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Author
Location
Oceanside, California
Service
Pep Boys Car Repair
Reason of review
Poor customer service
Review #935143 is a subjective opinion of poster.
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2.6
Details
ON 6/22/2016 I took my car in to pep boys to check my AC in my car. It was blowing hot air for a some time and then cool air not cold.The diagnosis was a faulty expansion valve ($50 dollars for the AC check). Took my car back the next day 6/23/2016 for the replacement...
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Author
Location
Lake Forest, California
Service
Pep Boys Car Repair
Cons
  • Money was spent was too much for not repaired properly
  • Unun decided until this problem gets fixed
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Review #871386 is a subjective opinion of poster.
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Pep Boys Car Repair Review

Took my car in for a simple radiator flush. NEVER had a problem. NOW I can't drive a block? NEVER WILL I GO BACK TO THIS BUSINESS!! LIARS!!!
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Author
Location
Rialto, California
Service
Pep Boys Car Repair
Reason of review
Bad quality
Review #869624 is a subjective opinion of poster.
Featured
1 comment
1.3
Details
Terrible Service at Pep Boys
Terrible Service at Pep Boys
I took my Dodge Durango to Pep Boys on May 6th. The store location is 902 N. Imperial Ave. in El Centro, Ca, phone number (760)353-8565. I started with the Service Department employee "Marcos" and explained that the temperature gauge rose a little. The next day Pep...
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Anonymous
#1171158

wow and it was most likely a 20 dollar thermostat that a normal mechanic would charge 20 bucks to change

Author
Location
El Centro, California
Service
Pep Boys Car Repair
Cons
  • Defective product sold
  • Rudeness
  • Pricing
Reason of review
Bad quality
Loss
$2300
Preferred solution
Deliver product or service ordered
Review #856799 is a subjective opinion of poster.